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Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine...

Past performance is not indicative of future results. You’ve probably heard this phrase. It’s a slice of legal disclaimer jargon...

People need to know where to go or what to look for in case problems arise. In the physical world,...

It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the...

This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ,...

Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort...