Over the last six months, Opsgenie’s customer base has expanded significantly. We’ve become the tool of choice for teams that are new to operating always-on services, as well as those who have been left disappointed by alternative solutions. We can claim many advantages over our competition, but here are the top ten reasons Dev and Ops teams are choosing Opsgenie.

1. Flexibility to fit any workflow

When it comes to responding to incidents, no two teams work exactly alike; seasoned IT and Dev teams tend to handle alerts differently based on their source, their payload, and the time of day problems occur. Opsgenie has a flexible rules engine to enable teams to work the way they want. For example, when an alert is triggered after hours, Opsgenie can notify all team members if it’s urgent, or delay until business hours if it’s low priority. This flexibility ensures every alert gets the attention it deserves.

“There is very little we can’t do with Opsgenie. The advanced rule sets and features were not found in any other tool.”

David Veits, Lead Application Support Analyst | Kent State University

2. Seamless integration across Atlassian tools for end-to-end management

Opsgenie has deep bi-directional connectivity with other Atlassian products, providing an end-to-end incident management solution.

Opsgenie has deep integrations with other Atlassian products.
  • You can create Jira Software or Jira Service Desk issues from within Opsgenie, ensuring needed tasks are documented and tracked.
  • You can trigger Opsgenie alerts and escalate action when issues are created in Jira Software or Jira Service Desk, improving response time.
  • The status of third-party services monitored with Statuspage can be displayed in Opsgenie, providing a single view into the health of systems you depend on. What’s more, Opsgenie can notify the on-call person when these third-party services have an incident.
  • When incidents occur, Opsgenie can post changes to Statuspage, keeping customers and stakeholders aware of the issue and status updates.

3. More meaningful alerts to take faster action

With Opsgenie’s deep integrations, users can reformat alert messages to make them easily understandable and normalized regardless of their source. For Example, an AWS Cloudwatch Alert that states:

Maximum ApproximateNumberOfMessagesVisibleGreaterThanOrEqualtoThreshold 4.0 for QueueName Production

can be reformatted to something easier to read, like:

The Production Message Queue has more than three messages in it.

This custom message can be used for all notifications (voice, SMS, email, and mobile push). Additionally, you can add tags and optional fields to your alerts and attach charts, logs, runbooks, and more to give context and enable recipients to determine the best course of action.

4. Role-based access to scale easily across teams

Opsgenie empowers teams to create and edit schedules, rules, and policies on their own. Rather than relying on specific account administrators, users can create custom roles with granular permissions, so teams can make needed changes without the red tape. Efficiencies compound as teams scale, saving time across the organization.

Opsgenie Update Role Menu

5. End-to-end monitoring with Heartbeats

Failures can occur anywhere in your Dev/IT environment. So how can you tell if your monitoring systems are doing their job? Opsgenie Heartbeats ensures that monitoring tools are active and connected, and that custom tasks are completed on schedule. When an absence of a signal is detected within a specified timeframe, Opsgenie instantly flags the problem.

“Heartbeats has been a really important tool for us in terms of monitoring our processes. We’re notified when a backup doesn’t happen so that we can address it.”
Sven Ramuschkat, Managing Director | tecRacer

6. Secure connection with on-prem applications

It’s not uncommon for teams to use a mix of on-prem and cloud-based monitoring and ITSM tools. Integrating these systems often means opening firewall connections and exposing the host server to the public internet. This introduces risks that most organizations would rather avoid. As a result, on-prem solutions stay siloed and users are forced to make manual updates and copy/paste data between systems.

Opsgenie solves this issue with the Opsgenie Edge Connector (OEC), which allows for secure and seamless connection via on-premise systems, including Jira Server, Nagios, Solarwinds, and more. All connections are outbound, so there’s no need to open risky inbound ports and protocols to the internet. You’ll also be able to trigger custom scripts via OEC, allowing alert responders to quickly run executables that assist with alert enrichment, troubleshooting, and automated remediation actions.

7. Insightful reporting to learn from every incident

Incidents can be chaotic and stressful, but they always offer the opportunity to improve. Opsgenie tracks the entire lifecycle of alerts and incidents and aggregates them into powerful reports. Reports enable you to track the source of most alerts, evaluate team performance, and measure how well on-call workloads are distributed — without ever having to leave the app. Available analytics include:

  • Operational efficiency
  • Monthly overview
  • User and team productivity
  • On-call work distribution
  • Service and infrastructure health
  • Post-incident analysis
  • Conference attendance and efficiency metrics

Powered by Looker®, Opsgenie reports can be filtered to focus on specific areas of concern, and users can drill down to the underlying data with a single mouse click.

8. Opsgenie Actions to accelerate remediation

Teams who operate always-on services need to respond to problems quickly to prevent small issues from becoming major outages that affect customers. Remediation often involves a known set of actions on the affected systems or infrastructure, but until now they have required manual, repetitive intervention. Opsgenie Actions offers an easy way to automate these manual tasks directly from the Opsgenie console or mobile app.

For example, Opsgenie Actions can execute AWS Systems Manager (SSM) automation documents to adjust AWS resources, such as starting an EC2 Instance. If parameters are required, Opsgenie Actions can prompt the user via pick lists, checkboxes, and freeform text. If you use other automation tools, no problem — Opsgenie Actions can also integrate with a variety of third-party software by triggering REST endpoint.

Opsgenie EC2 instance

9. Edge Encryption to ensure data security

Incidents are stressful enough without having to worry about data security — enter Opsgenie Edge Encryption. This secures the communication of your alert and incident information as it travels to and from Opsgenie’s cloud service. With Edge Encryption, you control the keys that encrypt and decrypt sensitive information in Opsgenie.

10. Better pricing. Period.

You can save three to five times the cost when choosing Opsgenie over the competition. As you increase the number of users, your cost savings grow (see chart below). For example, a 100-person team paying list price for PagerDuty Enterprise would pay $9,900 per month, while the equivalent Opsgenie plan would cost only $2,350 per month. And unlike PagerDuty, Opsgenie provides unlimited stakeholder licenses included with its Enterprise plan, so everyone in your organization can stay in the loop on the status of incidents. If you’re just getting started, the choice is a no-brainer; Opsgenie offers free plans for up to five users.

Opsgenie monthly cost chart

Get started with Opsgenie and experience these advantages first-hand.

Start your free 14-day trial today!

The top 10 reasons companies are choosing Opsgenie...