Forums and email distribution lists were great tools for communication in the 90s, but neither is as effective as a question and answer platform for sharing knowledge with your team or company. Starting discussions was easy, but finding answers in long winded forum threads or buried in email proved tiresome. The latest update to Confluence Questions combines the best of parts of old-school email lists with some modern-day bells and whistles: enhanced discussion capabilities, robust search, and site-wide usage statistics so admins can track performance of their Q&A community.
Searching answers and topics
When you’ve got a question, the most important thing is finding the answer as quickly and easily as possible. We’ve removed the guesswork and added content from answers to your search results. Regardless of whether the keyword you’re looking for is in a question or in an answer, Confluence will find it for you.
Rather search topics? No problem. Use the new search bar on the Topics page to quickly jump to your topic of interest.
Sharing knowledge through rich-text comments
Questions and answers often spark new ideas and conversations. Comments are the perfect place to add to the discussion. So we’ve given comments a new look, and added a few features to make those conversations more effective.
- @mentions – notify colleagues of your comment with an @mention just as you would on Twitter or Facebook
- clickable links – add context to your comment with a link
- answer to comment conversion – because not everything should be its own answer (Note: Only administrators have rights to convert answers globally, but individuals have the ability to convert their own.)
Gathering site statistics
Admins can now track how their Q&A community is growing over time with site-wide statistics in Confluence Questions. You’ll learn how your strategy for sharing knowledge is working so you can take actions to encourage more questions or a better answer rate.
But wait, there’s more…
In addition to all of those features, we’ve added support for Confluence Data Center, the ability to subscribe to topics via RSS Feeds, and fixed over 60 bugs. Find all the details in our documentation.
What are you waiting for? There are questions waiting to be asked, answered, and commented on.
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Cloud customers – you’ve been auto upgraded.
Server customers – upgrade from the universal plugin manager in Confluence or download from Atlassian Marketplace.