Tejus’ posted this comparison of issue trackers blog:
I think Atlassian’s Jira is far and away the best issue tracker that I’ve ever used. There might be better ones out there, but I have yet to see them. Jira is immensly customizable, the interface is relatively intuitive and streamlined, and it has many built in reports that allow the project manager to track how the development team is doing. The use of some features is greatly diminished when the project manager is the development team. I have minimal experience with Jira for administration or setup, so I can’t comment on that. For the day to day and project managment needs, I don’t think it can be beat. Adding a new issue is easy and simple to understand. Feature’s like bulk change streamline the process of organizing issues into iterations.
Given a choice, I’d use Jira for my personal projects as well. However, in order to get the version for open-source, you must have an established code base. So far I have rails scaffolding, so that option is out. Buying it outright is also impractical, since the base version costs $1200. Therefore, I started to look elsewhere.
Thanks for the positive review! We’ve discussed amongst ourselves the idea of offering a single user license version of Jira, and perhaps this is something we need to reconsider to help new projects get off the ground. We are of course happy to issue open source licenses for projects that are up and running. More information about Atlassian and open source is available here.