Getting the most out of people, and winning their loyalty, is sometimes just a matter of listening to them– very carefully and all the time.
How this applies to wiki collaboration:
Most enterprise collaboration and knowledge management software is geared to only the functions necessary to the bottom line. This makes it attractive to the bean-counters but not to the people who will actually use it. Here again, the wiki is different because of the absence of rigid structure – besides just having wiki pages for project, meetings, etc. people can also have pages for personal profiles, blogs, even to organize a lunch outing! These pages are a gold mine for peoples’ ideas, opinions, and progress on their work. You’ll probably be better informed about your people & projects than ever before, and you can offer feedback which shows them you’re listening and taking them seriously.
Furthermore, profile pages can be useful as a standard place to find contact information, peoples’ biographies (for leadership and public facing employees this is a great way to always have the most up to date bios for trade publications, conferences, etc.), and can be a great place for them to keep links to the project pages they’re working on.
For more on how to effectively introduce a wiki in your organization, visit Wikipatterns.com.