From over twenty services to one powerful international service desk – in just five weeks
From business cards to T-shirts to personalized phone cases, Vistaprint is the one-stop-shop for customized promotional material. With over 4,600 employees across three manufacturing facilities and 22 offices worldwide, Vistaprint’s service desk needs to stay up and running 24/7.
Still, the team struggled to find a service desk that worked for them.
Then, in November 2013, Vistaprint’s Dave Sonderling attended Atlasisan Summit in San Francisco. “When I went to Atlassian Summit and saw JIRA Service Desk, it was like, ‘Oh, this is a tool built exactly for what we need. We should stop what we’re custom building and use the tool that Atlassian is providing,'” says Sonderling, Technical Manager of Internal Tools at Vistaprint.
After a two week beta-testing period, Vistaprint rolled out JIRA Service Desk across 22 locations and collapsed over twenty different services into one powerful, international service desk. Best of all? They did it in just five weeks.
JIRA Service Desk is available now for a free trial, in the Cloud or Server.