Over the past few months, we’ve built a whole host of new features to supercharge Jira Service Desk. You asked – we delivered. Jira Service Desk 1.2 satisfies over 300 customer requests. We’re excited to announce that many of your feature requests are now live!

Collect, service, report. Jira Service Desk 1.2 makes doing your job even easier.

Better security

Jira Service Desk 1.2 comes with all new permissions management. Get granular with your security and define exactly who is seeing what. Now, your team can hide as much or as little of their internal processes, workflows, and Jira back end as they need.

Jira Service Desk Permissions and RolesCreate a role for your customers so you can control exactly what they see – and what they can’t. In a separate view, give your agents all the power and detail that they need.

What customers see:

Service Desk Customer ViewWhat your agents see:

Service Desk Agent View

Simplified customer login

Service Desk Direct Login

Customers can now log in to Jira Service Desk’s customer portal through a new simple login screen.

The new login screen lets customers sign in to Jira Service Desk without ever seeing the Jira dashboard or full issue detail view. Make it even easier for your customers to submit requests, so they can get back to work.

New customer profiles

Screen Shot 2014-02-10 at 4.40.48 PM

Give your customers independence. Customers can create and edit their own profiles using a simple interface. They can also update their password by themselves. Working in multiple countries? Customers can set their time zone, so you know when’s best to contact them.

More precise SLAs

Jira Service Desk SLA

Get your service level agreements down to the minute – literally. Jira Service Desk’s now has sub-hour SLA. In Jira Service Desk 1.2, you can set more precise SLAs in minutes.

If you have a request type that typically takes thirty minutes to resolve, set your SLA timer to fit.

Jira Service Desk is available now for a free trial, OnDemand or download. Pricing starts at just $10 for 10 users.

Try Jira Service Desk

Introducing Jira Service Desk 1.2...