Pros: the overall design is clean, it has advanced management tools, good security, and simple attachments.Its email function has to pick mail up from a POP box which makes it a little bit less ad-hoc but still functional. Cons: Text editing, like with most apps these days is a bit dodgy, and pasting in blocks of text from Word is likely to cause problems. The pricing model is reasonable but for some reason (possibly because they’re from Australia), they still don’t have a directly hosted option so you have to use somebody like Contegix or deploy it on your own box. This seems to be a big and obvious oversight on their part these days. Also, their pricing model doesn’t encourage small deployments right off the bat. I think this is the one that we’ll use more of internally at the company where I work.
The question of hosting comes up now and again. To set the record straight: it’s not an Australian thing—there are many good examples of Aussie companies bringing hosted software to the world! Software as service has gained a lot of attention by great companies like Salesforce.com. It’s a good model. But we’ve found that our customers really enjoy being able to host the application themselves and fully customise it to meet their needs. For some organisations, their security policies require them to manage software themselves. Nearly 1,500 customers in small, medium, and large organisations use Confluence inside their firewalls today. As pointed out in the review, Contegix (and other Atlassian partners) are available for people who need a hosted wiki solution.