Get hands-on training for JIRA Software, Confluence, and more at Atlassian Summit Europe. Register now ›

Thanks to Jive Software and its great chat software, we now offer customers instant support. If you have a support question, you can email, call, IM or submit a form—whatever is easiest for you. First you’ll probably visit the Atlassian support page like Marty Andrew did the other day. I ran across the posting, “legendary service” on his blog, “sometimes nothin’ can be a real cool hand“:

“…Right there in the middle of the screen is a big button saying ‘Live Help. Click Here’. Ok – I’ll give it a go.
atlassian_dave has joined the conversation.
atlassian_dave: hi, how can i help you?
Over about the next 2 hours, atlassian_dave stayed with me on that live chat and patiently helped me work through a bunch of possible technical problems…”

Who is this mysterious atlassian_dave and how can he help you? Well, he works at Atlassian. And, you may end up chatting with him sometime, all thanks to Jive Software.

Fresh ideas, announcements, and inspiration for your team, delivered weekly.

Subscribe now

Fresh ideas, announcements, and inspiration for your team, delivered weekly.

Subscribe now