Integrate your community directly into your product development process. By connecting Atlassian OnDemand with your Get Satisfaction community, your customers will have their feedback incorporated directly into the product development process with the click of a button.
You can create issues in JIRA from problems reported in the community, add the most voted up ideas from the community as feature requests for your product team, and route technical questions from the community to developers that can answer them.
Work smarter together.
Integrating Atlassian OnDemand and Get Satisfaction lets you:
- Engage: Listen to your customers on your website, Facebook, or mobile device
- Connect: Link your customer-facing and bug tracking systems
- Resolve: Automatically update Get Satisfaction statuses when JIRA issues are resolved
Your story here.
Still not convinced? Here are some testimonials from customers who have integrated Get Satisfaction with Atlassian OnDemand.
“To date, over 1,200 of our customers have had meaningful dialogues in our Get Satisfaction community – and thousands more have benefited. For our business, it has resulted in higher search visibility and great traffic statistics. Now with Get Satisfaction for JIRA, our engineering team can plan their product roadmaps and gain all the context that they require to provide great product management.”
-Robert Castaneda, Customware
“Bug reports and feature requests often come in through our help desk and in Get Satisfaction community, which then need to be brought to the development team. Integration with JIRA helps streamline the process for our support team into one interface.”
-Timothy Trinidad, Schoology