To our customers, vendors, partners, and investors:
We are appalled by the actions of the Russian Government in its invasion of Ukraine. We condemn the actions of the Russian Government, and we stand with Ukraine and its people in their fight to maintain their freedom and sovereignty.
This attack is unprovoked and a clear breach of the Geneva Convention. Ukrainian civilians are being targeted, as are public buildings, places of work, and homes – where people should feel most safe.
As a company with thousands of employees and millions of users around the world, we take our responsibility very seriously as it relates to fundamentals like human rights. It is part of our mission and values to care for our people, customers, and communities, and the societies they exist in.
We have taken a number of immediate actions:
The Ukrainian invasion hits close to home for Atlassian. We have a number of Ukrainian team members who are contracted with us and we have taken immediate action to support their safety and security through our local partners. We are also providing ongoing support for those Atlassians with impacted family and friends during this difficult time. People are at the heart of what we do, meaning their wellbeing comes first – always.
We have a commitment to our customers to provide a trusted service. This includes working around the clock to ensure the safety of their data and their ability to operate without disruption. While we do not have any direct employees nor do we host any of our services within Russia or Ukraine, we do have contractors located in Ukraine. To enhance the protection of our customer data and reduce risk to those contractors, we made the decision to remove their access to our internal systems. We have also changed our network infrastructure to ensure customer data will not transit through the affected regions. Furthermore, we have added enhanced 24/7 security monitoring for all customers, with special focus on those that we believe might be targeted by cyber attacks because of their connection to Ukraine. We remain in close contact with our partners in Ukraine to provide both direct and indirect support which includes continuing to pay our Ukrainian contractors.
For customers operating in Ukraine we are creating emergency concessions to ensure they can continue operating. Emergency concessions mean everything from extending payment terms to offering relief packages to Ukrainian customers, partners, and communities which provides free access to our paid products.
Our responsibility to human rights
In response to Russia’s aggression, we are pausing the sale of all new software to Russia. In addition, we are suspending existing Russian government-owned licenses as well as licenses to specific Russian businesses that support the war (via cyber warfare, combat, or disinformation). This includes our third-party Marketplace apps.
In saying this, we are not terminating the relationships and obligations we have to our existing small business customers in Russia. We believe focusing on businesses with positions of power and influence is the best way to live our mission and values.
Our Foundation appeal
The invasion has triggered an immediate and desperate rise in humanitarian needs across Ukraine. We will be matching all employee donations to eligible organisations via our Atlassian Foundation, to assist with on-the-ground support for Ukrainians fleeing the war zone. We will also continue to review additional areas for financial contributions that will provide humanitarian assistance.
Our ongoing support
We have a large and dedicated team monitoring all aspects of the invasion and how it affects our people, customers, and responsibilities as business leaders – and humans. As this heartbreaking situation continues to evolve, you have our commitment that we will lead with the Atlassian values and our own humanity. We know we don’t have all the answers, but we will continue to learn and be thoughtful through this challenging time.
We have always believed in standing up for what’s right, even when it’s difficult to do so. And we’ll continue to make these decisions to use our voice, our technology, our skills, and our Foundation to help in situations that impact our people, customers, and societies we exist in.
-Mike & Scott