Tips to make a lean mean ITSM machine

Tips to make a lean, mean ITSM machine with Atlassian

The ITSM mindset is shifting. In response, IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Learn how applying lean and agile principles can help IT teams gain efficiencies, stay nimble, and focus on services that deliver business value.


Best practices for long-term agile planning

How to “Shift Left” with self-service and build a knowledge-centric service desk.

Best practices for long-term agile planning

How to proactively communicate service disruptions and use Chatops for rapid response in real-time.

How to set up Portfolio for JIRA with JIRA Software

How to adopt a formal Post Incident Review (PIR) process and find the root cause of problems faster.

Key take-aways for working with a Portfolio plan

How to streamline your approach to change management and automate where you can.


Paul Buffington headshot

Paul Buffington

Principal Solutions Engineer, Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.

Swati Jain headshot

Swati Jain

VP Professional Services, cPrime

Swati is responsible for successful development and delivery of Service Management Initiatives at cPrime. Her team has spent over the last two years in building variety of Service Management solutions for their customers ranging from ITSM, HR ops, CRM, Asset Management, and Client Service operations. She believes in the exponential power of team-work and is passionate to help teams reach their potential each day. She loves music, wine, books, and a good thought-inspiring conversation.