Supercharge Your Service Management with Rovo
Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.
Palak Setia
Senior Solutions Engineer, Jira Service Management, Atlassian
Chris Fok
Senior Solutions Engineer, ITSM, Atlassian
Joey Domhof
Senior Solutions Engineer
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This workshop will:
Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
Give you hands-on experience with three out-of-the-box agents specifically for service management.
Inspire you to explore how AI can improve your team’s work beyond the workshop.
Out-of-the-box agents covered will be:
Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
Service Triage – automatic case summaries, urgency/priority, and request type recommendations.
More about the speakers
Palak Setia
Senior Solutions Engineer, Jira Service Management, Atlassian
Palak Setia
Senior Solutions Engineer, Jira Service Management, Atlassian
Palak is a Solution Engineer currently focused on Service Management at Atlassian, with a decade of experience in the domain. Throughout his career, he has honed his expertise in implementing and selling change and business outcomes, holding an ITIL certification. He's bullish on the vision of Atlassian, AI and how to design scalable service management frameworks for everyone.
Chris Fok
Senior Solutions Engineer, ITSM, Atlassian
Chris Fok
Senior Solutions Engineer, ITSM, Atlassian
Chris is a seasoned service management professional with extensive experience in IT architecture and consulting with customers and industries across APAC and Europe. As a solution specialist he collaborates with organisations to enhance operational efficiencies and improve customer experiences.
Joey Domhof
Senior Solutions Engineer
Joey Domhof
Senior Solutions Engineer
Joey Domhof is a Senior Solutions Engineer at Atlassian. With a background in service delivery, solution design, and driving adoption initiatives, he has spent the last 13 years of his career helping organisations modernise how they deliver services and support their customers and employees. At Atlassian, Joey works with customers to design and implement scalable service management solutions, with a current focus on Rovo and the Atlassian Service Collection to drive smarter, AI-powered ways of working across IT and business teams.