Rover scales Jira Service Management with Assets and AI
Join Rover’s IT Manager, Kate Brendan, as she shares how the company uses Atlassian’s Jira Service Management, Assets, and Rovo to streamline access requests, improve cross-team collaboration, cut costs, and even manage office dogs.
Watch a conversation between Atlassian’s Paul Buffington and Rover IT Manager Kate Brendan, exploring how Rover has transformed service management across IT, HR, operations, and business teams using Jira Service Management and Assets. Learn how consolidating tools can improve ROI, enable non-technical teams (like Marketing and HR) to manage projects and services, and create scalable, low-maintenance workflows powered by Assets and automation. We dig in into this real-world success story that includes everything from centralizing application access and delegating changes through approvals, to managing “pupper portfolio” data for office dogs, complete with vaccination tracking and automated reminders.
Plus, get a sneak peek at how Rovo AI and the Atlassian Service Collection further enhance incident management, routing, and asset-driven insights. You’ll leave the webinar with practical advice for teams—inside and outside IT—to get started with Assets by moving single-source-of-truth spreadsheets into the Atlassian platform and by using Rovo to accelerate no-code/low-code automation work.
발표자
Kate Brendan
IT Manager, Rover
Kate Brenden is an IT Manager at Rover, where she leads a global team in providing excellent customer service and technical support. Her career in technology support spans over a decade, with previous roles at Zillow Group and Seattle Pacific University. Kate’s experience is centered on improving IT service delivery by enhancing process scalability, implementing user self-service solutions, and tracking team KPIs to align with departmental goals. Her practical expertise in managing large-scale user support provides key insights into service and asset management.
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Atlassian 엔터프라이즈 팀원인 Paul은 고객이 최신 ITSM을 재정립하도록 돕는 일을 담당합니다. 업계에서 15년 이상 쌓아온 컨설팅 경험을 바탕으로 모든 IT 문제에 열정을 가지고 있습니다. Atlassian 제품 전반에 걸친 전문 지식을 보유한 것은 물론, 기술을 넘어 팀의 업무 방식을 개선하는 데도 도움을 줍니다. Paul은 오리건 해안에서 가족 및 골든리트리버 3마리와 함께 시간을 보내는 것을 즐깁니다. 하이킹과 사진 촬영은 Paul의 완벽한 주말 취미입니다.