Deep dive: AI for service demo + customer case study

Get inspired by a team like yours! Hear directly from Ryan Boyd, Vice President of IT at SpotOn, on how they use Atlassian AI to deliver exceptional service at scale. SpotOn provides businesses, particularly in the restaurant and retail industries, with an integrated technology platform to streamline operations and enhance customer engagement. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!

In the final episode of our AI series, you’ll get to see AI in action with a demo of the latest capabilities across Jira Service Management, the new Customer Service Management app, Assets, and Rovo agents. You’ll also hear directly from customer, SpotOn on their journey with AI, including:

  • Challenges they faced implementing AI and how they overcame them
  • The top AI features they use to create real business value and accelerate innovation, such as how they use Rovo and Jira Service Management for business systems intake, enhancing operational efficiency.
  • Detailed steps they took to get the most out of AI and Atlassian’s tools, such as streamlining audits by using Jira Service Management to provide real-time feedback, and using Rovo to analyze infrastructure photos.

You’ll leave this session inspired, whether you’re just getting started with AI, or are ready to take it to the next level.

발표자

Sushant Koshy

Senior Product Manager, ITSM, Atlassian

Sushant는 서비스 팀의 운영 방식을 혁신하는 AI 기반 솔루션 개발을 전문으로 하는 선임 제품 관리자입니다. 특히 서비스 에이전트 경험을 의미 있게 개선하는 동시에 탁월한 직원 경험을 창출할 수 있는 AI의 새로운 기회를 발굴하는 데 열정을 가지고 있습니다. 기술 및 서비스 관리 외에도, 러닝을 하거나 좋은 책을 읽거나 최신 크리켓 경기를 시청하는 등의 취미를 즐깁니다.

Ryan Boyd

Vice President of IT, SpotOn

Ryan Boyd is Vice President of IT at SpotOn, where he leads teams spanning Helpdesk, Systems, Integrations, Salesforce Engineering, Internal Product, and IT PMO. With more than 15 years of IT leadership experience at SpotOn, Groupon, and Hustle, he’s driven large-scale technology and AI transformations that improve efficiency, scalability, and user experience. Ryan is passionate about building empowered teams and aligning IT and AI strategy with business outcomes. He holds a Bachelor’s in Business Administration from the University of Illinois Springfield.