Cloud 로드맵

Service desk agents can assign a ticket directly to an available Rovo agent from the Agents dropdown in the work item view, routing work to agents and saving time in ticket resolution.

In partnership with Lansweeper, automated discovery will populate configuration items from on-prem estates and their dependencies in Assets across AWS, Azure, and Active Directory, so teams can maintain an accurate CMDB without scripting or manual updates.

HR, Legal, and any team that investigates or manages sensitive cases can now manage cases centrally, including adding case notes to capture records as the investigation progresses, and keeping restricted work separate from standard requests.

Teams will be able to track SSL/TLS certificates as a managed asset type, including ownership, expiry dates, and the services each certificate supports, to renew them before they cause an outage.

Create custom metrics that evolve with your operation. Join data across incidents, requests, and Assets, reuse metrics across dashboards, and define KPIs that match your processes instead of being limited to predefined metrics.

Get started faster with out-of-the-box operations report templates and customize them to track the metrics that matter to your team. Get meaningful service performance insights without the manual setup.

Generate survey insights with Rovo to surface trends, themes, and recommendations from survey responses to improve employee experiences across key service and employee lifecycle events.

Holiday-aware on-call scheduling helps teams maintain reliable coverage when holidays, PTO, or out-of-office events overlap with on-call shifts. By connecting with calendar tools, customers can surface conflicts early so teams can avoid missed coverage, unnecessary pages, and last-minute manual overrides.

Administrators will be able to link Confluence page tree, individual pages, folders and subfolders to a knowledge base, in addition to the existing ability to link folders from third-party sources.

Service desk admins can create Rovo agents in a single click from templates covering common IT service desk use cases, then customize them in Studio - agentifying repetitive processes without building each agent from scratch. To start, we will be rolling out three agent templates that customers can use:

1. Escalation Handoff Notes 2. Request Type Enricher 3. Reopened Ticket Checker

Look for additional templates in the future.

Service-based routing uses AI-assisted classification and configured service and team mappings to route each ticket to the right team. By reducing manual triage and reassignment, it helps enterprise service teams get work to the right person faster, and improve time to first response.

Admins can see how Rovo is actually being used across their organization. A usage trend dashboard reports user-level Rovo engagement over time, so enterprise admins can track adoption, identify which teams are getting value, and justify continued investment in Rovo seats.

Evaluate and configure CSM with zero risk to your customers or your production environment. IT, support leadership and ops will be able to explore CSM's full capabilities — from AI agent setup to support workflows — in a dedicated sandbox before going live.

Jira Product Discovery will be available on the Enterprise plan, bringing enterprise-grade administration, security, and scale controls to product discovery teams.

Give customers a faster answer every time they call. Support teams will be able to add built-in voice as a fully integrated channel — with AI autonomously handling incoming calls from start to finish, and escalating to a human agent as a ticket with full context when needed

Jira suggests field values as you create work items, using AI to recommend the most relevant option from existing field data. This cuts manual data entry and improves the consistency of field values across large Jira sites.

Meet customers on the channel they already use. Receive, manage, and respond to WhatsApp conversations directly in Customer Service Management — with your AI agent on hand to answer instantly and resolve requests around the clock.

Performance Insights provides admins visibility into end-user performance for Jira and Confluence. Admins can monitor load times, investigate slow experiences, and take action to optimize their environments.

Meet customers where they already are and let them get help on their own schedule. Support teams will be able to add SMS as a fully integrated channel, so customers can start and continue conversations over text with AI ready to respond and every message flowing into the same queue the team already works from.

Automatically scan new attachments uploaded to Jira and Confluence for sensitive data. When sensitive content is detected, admins are alerted and can remediate, including deleting attachments, with the ability to restore. Available with Atlassian Guard Premium.

Jira's work item view has been rebuilt with a modernised layout that makes it faster to scan, understand, and act on a work item. Key details, fields, and activity are organised more clearly, reducing the effort needed to find context and keep work moving.

Rovo will be certified against ISO 42001 requirements, helping customers meet audit and compliance requirements.

Atlassian will make our IRAP Protected Assessment Report for Rovo available.

IRAP is an Australian Government security assessment framework that evaluates cloud systems against government cybersecurity standards.

Admins define the information their organization needs to protect, such as PII, financial data, or credentials, and Guard automatically detects and responds when that information appears in Jira or Confluence. Available with Guard Premium.

Every customer gets the best your team has to offer regardless of who picks up the ticket. Support agents and team leads will have AI surfacing suggested replies, summaries, and next steps right in the agent view, so they can focus on the customer with confidence.

Organizations in the healthcare industry will be able to deliver AI-powered customer support without compromising on compliance — with the assurance that protected health information stays secure and compliant throughout every customer interaction.

Just like global custom fields, admins can now define a status once and every team can reuse it, keeping names and categories consistent across all your spaces. Less duplication, better reporting, and JQL that actually works. Teams still have the flexibility they need.

Set default data residency locations for your organization to ensure sites and apps are automatically provisioned and pinned to your preferred location. Apps are moved in bulk with minimal downtime, eliminating the need for manual, app-by-app configuration.

Data residency for CSM gives IT, legal, and compliance teams control over which region their customer data is stored, making it easier to meet local data sovereignty laws and organizational requirements wherever they operate.

Ensure every support interaction feels cohesive and branded. Support teams will be able to configure custom inbound and outbound email addresses, keeping the experience consistent and trusted across every customer touchpoint.

Customers get real resolutions — not just answers from the Customer Support AI Agent. Support teams and support operations will be able to extend their AI agent with MCP, connecting trusted tools and custom actions so the agent can take real action end to end.

Add your CSM AI agent to your support email channel so it can respond to incoming email requests using the same knowledge and guidance configured for your AI agent. Customers receive fast, accurate responses to common requests, while more complex issues are seamlessly handed off to your support team.

Request and track formal approvals directly on Confluence pages, keeping sign-off alongside the content it applies to.

Share selected Confluence content across your organization through managed access links without opening the entire space.

미국, 영국 및 호주에 대한 업계 표준 및 지역별 탐지 기능을 추가하여 기밀 데이터 유형의 자동 탐지 범위를 확장합니다. 향상된 기본 제공 탐지 기능을 통해 Jira 및 Confluence의 콘텐츠 스캐닝 범위가 더 넓어집니다. 이 기능은 Atlassian Guard Premium에서 사용할 수 있습니다.

Support customers in their preferred language. Customer experience leaders managing global teams will be able to serve customers in their preferred language, with AI agents and the support experience adapting automatically so more people can self-serve without friction.

We’re making content creation more intuitive and expressive across Confluence and Jira — from richer colors and text options to smarter tables, code blocks, layouts, and panels, plus collapsible headings, a floating table of contents, and a redesigned slash command.

Comply with regional regulations by storing Bitbucket Cloud repository code, metadata, and supported platform data in Atlassian's Europe-based data centers. Available to new workspaces when provisioning from an Enterprise Atlassian Organization, or workspaces on a Bitbucket Premium plan, to choose the region for their Bitbucket data hosting.

사용자 및 팀이 하나의 기록 시스템에서 포커스 영역 위험을 선제적으로 캡처하고 점수를 매기고 추적하도록 지원하여, 리더는 전략적 계획을 보호하고 조기에 방향을 수정하고 제공에 대한 확신을 높일 수 있습니다.

Atlassian Cloud 앱은 Cloud 보안 컨트롤을 확인하고 고객의 Cloud 보안 규정 준수 요구 사항을 충족하기 위해 ISO 27017에 따른 독립적인 평가를 받습니다.

전략적 인텔리전스는 Focus의 새로운 관제 센터로, 모든 리더에게 맞춤화된 방식으로 한곳에서 비즈니스 상태 및 제공 비용을 확인할 수 있도록 지원합니다. Rovo는 업무, 목표, 인재, 계획 및 투자 전반에 걸쳐 변경된 사항을 지속적으로 표시하므로, 성과가 좋은 부분, 위험한 부분 및 다음에 투자해야 할 부분을 명확히 파악할 수 있습니다. 이제 전략을 계속 추진하기 위해 슬라이드와 스프레드시트를 일일이 맞춰볼 필요가 없습니다.

관리자가 구성 가능한 경계를 통해 조직 내 데이터 표시 여부를 관리하세요.

Atlassian Cloud 앱은 스페인 Esquema Nacional de Seguridad(ENS) 요구 사항에 따른 독립적인 평가를 받으며, 스페인 공공 부문 조직이 규정 준수 의무를 충족할 수 있도록 지원합니다.

인력 스킬을 사용하면 팀과 조직 전반의 스킬을 추적하여 미래를 위해 효과적으로 확장할 수 있습니다. 가장 중요한 우선 순위를 해결할 수 있는 적합한 팀이 있는지 몇 분 만에 파악하고, 조직의 스킬 공백을 빠르게 식별하고 해결하여 교육을 효율적으로 확장하세요.

Rovo Chat에서 중요한 데이터를 실시간으로 탐지하고 차단하여 사용자가 데이터 노출 또는 정책 위반 위험 없이 안전하게 Rovo에 프롬프트를 입력할 수 있도록 지원합니다.

AI 시스템에 중요한 타사 데이터가 유입되기 전에 자동으로 탐지하고 차단하여 데이터를 본래 있어야 할 곳에 보관하고 AI 도입 시 숨겨진 위험이 발생하지 않도록 합니다.

슬라이드는 Confluence 내의 지식을 프레젠테이션으로 만드는 AI 기반 방식입니다. Confluence 및 Teamwork Graph(TWG)에 있는 지식을 활용하여 몇 초 만에 풍부한 시각적 프레젠테이션을 만듭니다.

요청을 통해 팀 간 종속성을 관리하세요. 요청은 팀이 범위를 협상하고 날짜를 약속하고 시작부터 제공까지 모든 유형의 종속성을 추적할 수 있도록 도와주는 새로운 기능입니다.

근거, 컨텍스트 및 감사 내역을 포함한 전략적 절충안을 위한 체계적인 제안 및 의사 결정 흐름입니다.

Rovo를 통한 리믹스를 사용하여 기존 Confluence 콘텐츠를 차트, 다이어그램, 인포그래픽, 타임라인 및 지리적 지도와 같은 시각적 자료로 재구성할 수 있습니다.