Ebook
Best practices for modern knowledge management
Turn an outdated, hard‑to‑maintain knowledge base into a self‑maintaining, AI‑ready engine. Learn how Atlassian shares a practical maturity model and playbook so IT, HR, and knowledge leaders can make content easy to manage, find, consume, and collaborate on—while laying the foundation for successful AI initiatives.
Executive summary
Knowledge is scattered, out of date, and hard to find—so employees open tickets, send DMs, and book more meetings. The result: duplicate work, slower decisions, high service desk volume and frustrated teams.
At the same time, everyone’s under pressure to "do something with AI," but without a strong knowledge foundation, AI can’t deliver real value.
This asset introduces Atlassian’s knowledge management maturity curve and practical best practices you can apply in Confluence and across your teamwork tools to move from manual upkeep to an AI‑curated, AI‑native knowledge engine that largely maintains itself.
Whether you’re an leader, or executive sponsoring AI initiatives, this eBook gives you a clear path to modern, sustainable knowledge management that works for both your people and your AI.
Learn how to:
- Diagnose where you are today and spot the signs of broken knowledge management
- Make content easy to manage, find, consume, and collaborate on
- Use AI and analytics to keep knowledge healthy and up to date
- See how leading organizations use Confluence as a central knowledge hub