Atlassian named a Leader in The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026
The era of proactive, personalized support is here. With the Atlassian Service Collection powered by Rovo, Atlassian connects AI with context to drive exceptional support experiences for employees.
Atlassian was recognized as a Leader in The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026. We believe this recognition is testament to how we empower customers to deliver and scale AI service management across the enterprise.
Here’s what Forrester had to say about Atlassian:
- Strategy. “Atlassian’s goal with Rovo is to unlock better teamwork using AI. To support this vision, the vendor is prioritizing connected user context across tools, proactive employee support, and embedding Rovo into where people work.”
- Capabilities: “Atlassian stands out for its context capabilities (its Teamwork Graph) and ability to embed Rovo into key collaborative surfaces, including multiuser chat channels.”
- Forrester’s take: “Atlassian’s agent offering is ideal for its existing customers and for those that want to automate more service experiences in the platform and experiment with cross-vendor agents.”
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