DevOps
Learn how a modern, unifying ITSM platform can help enterprises deliver consistently elevated service
Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We...
"Ohhhhh $#!τ. We broke Confluence." In one of our first Confluence Cloud releases in 2016, we broke our users' ability to edit pages. As the head of Atlassian's site reliability engineering group, this...
Any team that slings code for a living deals with service issues. They know all too well the hated red alert... the dreaded text in the middle of the night... the loathsome ping from...
High-performing IT teams are embracing the DevOps revolution. And no wonder: a recent survey from HDI showed that the consumerization of technology is raising the bar in terms of what companies expect of their...
The IT world you know and love exists primarily today thanks to the bedrock of the IT community: ITIL - the IT Infrastructure Library. Initially published between 1989-1996, ITIL has grown to more than...