Going to HDI? JIRA Service Desk will see you there. You’ll find us in the expo hall and we’re right in front so don’t worry, you can’t miss us.

Here are our speaking engagements at HDI:

Vistaprint Rolls Out JIRA Service Desk in Record Time

In this session, Vistaprint will tell you how they successfully rolled out a new global service desk from two to 22 locations after just a three-week pilot period. Find out how they consolidated ten-plus services into one system and process, replaced and improved a system that managed 3,000 tickets per month, increased visibility for management, and improved the overall efficiency of their support team.

Speakers: Sarah Flint and Michael Tessier from Vistaprint/Cimpress

Session 310: Wednesday, March 25 3:00-4:00 PM

Learn more

Service Outside of IT

Service is not just for IT anymore. According to HDI, 51% of organizations have adopted or are planning to adopt service management outside of IT. Through examples of internal Atlassian service desks across legal, HR, and marketing, learn how business teams automate business processes and workflows, create self-service catalogues, and prioritize high-impact requests and issues.

Speaker: Sarah Khogyani, Product Marketing Manager from Atlassian

This spotlight solution presentation will be located in the expo hall.
Thursday, March 26 from 12:55-1:15 PM

We’ll also be hosting theater demos in our booth during expo hall hours. See a live demo of JIRA Service Desk from the product team, ask questions, and win prizes. We’ll be giving away shirts, swag, and other fun things at our booth, so be sure to stop by!

If you’re attending, please let us know in the comments below.

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