Fireside chat: Riverty on Jira Service Management & Assets

Join financial services leader, Riverty, to see how they run more than 100 Jira Service Management projects across IT, business, and customer service teams, all powered by a rich CMDB in Assets. In this fireside chat, Andrei Tuch shares how Riverty connects data from device management, org charts, deployment pipelines, and vendor contracts into Assets, using Jira Service Management for everything from hardware requests to merchant support. He’ll also share how they layer AI on top for knowledge retrieval, multilingual support, and DORA‑ready compliance reporting.

Learn how Atlassian customer Riverty approaches service management and AI in a highly regulated industry - finance. You’ll discover how Riverty:

  • Uses Jira Service Management as a central service platform across IT and business teams
  • Turned Assets in Jira Service Management into a connected CMDB and repository of truth for laptops, merchants, disputes, and more
  • Adopted AI safely with Rovo for knowledge retrieval, analytics, and multi-language support
  • Measures the impact of these tools and practices through cost reduction, efficiency gains, and culture change

This webinar is available on-demand - register now to watch and get best practices from a real customer’s service management journey.

Sprekers

Andrei Tuch

Senior Product Owner, Riverty

Andrei Tuch is based in Tallinn, Estonia. With a degree in English from the University of Tartu, he stumbled into a career as a technical writer in 2003, including roles in technical post-sales and audit support in regulated industries. At Riverty, Andrei is in charge of the entire Atlassian Cloud tool stack, including the company's Assets-based CMDB. Outside of IT, he's taken a few detours into journalism and standup comedy, before settling on motorcycle travel and volunteering as a stage host for youth/pop culture conventions across the Baltic states.

David Marlow

EMEA Service Collection Leader - Enterprise, Atlassian

David Marlow werkt al meer dan 20 jaar in de technologiesector, met functies bij onder andere Gartner, ServiceNow, Symantec en momenteel Atlassian. Nadat hij vijf jaar geleden bij Atlassian kwam als de eerste Service Management Specialist wereldwijd, leidt David nu specialistische teams die verantwoordelijk zijn voor ITSM/ESM/Service Collection in de EMEA-regio voor onze Enterprise-klanten. Buiten het werk houdt David van verschillende sporten, waaronder voetbal, golf, racketsporten en af en toe pakt hij zijn skateboard en BMX van vroeger erbij!