How PedidosYa migrated from monday to Jira to improve collaboration, reduce costs, and scale

Challenge: With multiple tools and no standardized workflows, PedidosYa wanted a centralized platform to save money and improve collaboration between tech and business teams.

Solution: By migrating from monday.com to Atlassian with the help of INCO, PedidosYa consolidated workflows in Jira and Confluence, optimizing project and operations management.

Impact: Within three months of migrating, the company is now saving 66% in license costs for non-technical teams and enabling collaboration for more than 600 users across the organization.

The challenges of growth: When disconnected tools hinder efficiency

As a leader in the online food delivery sector in Latin America, PedidosYa was experiencing accelerated growth. However, this rapid growth brought with it significant challenges, and the use of disconnected tools began to affect their efficiency. Operations, marketing, human resources, and technology departments worked on separate platforms, which created duplicate tasks, high operating costs, and complicated collaboration. Integration between departments seemed distant, and efforts to coordinate increased.

"We wanted a centralized solution that would facilitate communication and visibility across all teams, from IT to marketing," says Internal IT Support Sr. Analyst, Juan da Silva. Consolidating the work on a single platform was the answer so that all teams could collaborate fluidly and effectively.

The strategic decision to transition from monday.com to Jira

PedidosYa found the solution to their challenges in Atlassian cloud.

With the support of INCO, the company quickly mapped monday.com's processes, optimized them, and adapted them for Jira. INCO provided strategic and operational advice, guiding the customization of workflows, specific configurations, and the implementation of key automations. This allowed an agile and simple migration of technical teams to Jira, integrating the solution with Jira Service Management and Confluence.

PedidosYa has already taken advantage of the out-of-the-box templates within Jira to quickly implement and migrate 80% of the necessary processes, allowing them to focus on specific areas that needed customization.

Atlassian's flexibility allowed cases requiring customizations to be solved intuitively, completing the migration of 600 users in just three months.

"Atlassian's platform was not only easily adapted to our needs, but also facilitated rapid adoption across the company, with non-technical teams integrating seamlessly," explains Juan.

In addition to improving collaboration, this migration reduced licensing costs by 66%, consolidating Atlassian as an efficient and profitable solution for PedidosYa.

효율성의 기본이 되는 확장성 및 자동화

PedidosYa는 이미 많은 직원이 익숙한 Atlassian의 중앙 클라우드 기반 플랫폼으로 모든 운영을 통합하였습니다. 따라서 여러 플랫폼에서 직원을 교육할 필요가 없어 시간을 절약했을 뿐만 아니라 반복적인 작업을 간소화하고 워크플로를 표준화하며 유지 관리를 Atlassian으로 전환하여 시간을 절약할 수 있었습니다. 유지 관리를 오프로드하는 것만으로도 회사는 주당 8~10시간, 즉 연간 400시간 이상을 절약했습니다.

또한 인시던트 할당 및 대응과 같은 일상적인 작업을 자동화하여 팀은 더 가치 있는 업무에 집중하고 작업을 확장할 시간을 확보할 수 있었습니다. Juan은 “Jira 및 Confluence 자동화 덕분에 운영 규모에 따라 확장 가능한 워크플로를 만들어 각 팀의 효율성을 개선할 수 있었습니다.”라고 말합니다.

More visibility, more collaboration, and fewer costs

The move to Atlassian cloud not only improved efficiency, but also brought greater visibility for company leaders, who can now see real-time project progress through Jira dashboards. This visibility has been key for the marketing department, which now has a structured and centralized workflow that has improved coordination with other departments.

“By integrating everyone into the same suite and ending their use of monday.com, PedidosYa has also reduced license costs by 66%. Now, technical and non-technical teams collaborate efficiently, enjoying a centralized process in Jira and Confluence that allows tasks to be scaled and automated,” says Juan.

Atlassian Cloud 제품군이 지원하는 변화

이 마이그레이션의 긍정적인 경험을 바탕으로 PedidosYa는 조직 전반의 확장성 및 공동 작업을 개선하기 위해 새로운 기능을 탐색하면서 더 많은 영역에서 Atlassian 도구 사용을 확대할 계획을 가지고 있습니다. Juan은 “이제 Atlassian Cloud를 통해 모든 프로젝트에 대한 실시간 가시성 및 명확한 보기를 확보하여 여러 도구를 사용할 때는 파악하기 어려웠던 개선이 필요한 부분을 식별하고 더 빠르게 진행할 수 있게 되었습니다.”라고 말합니다.