How Atlassian service teams use AI + Jira Service Management

With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian is using AI in Jira Service Management for faster, smarter support. We’ll share the steps, challenges, and lessons learned as our People team streamlined operations, enabled self-service capabilities, and reduced resolution times with features like the Virtual Service Agent and AI Answers. Don’t miss the chance to learn how you can maximize the impact of AI on service delivery!

AI is everywhere and constantly changing; new tools and features are released daily, it feels like everyone has an opinion, and it’s tough to know what can actually help your teams.

This is especially true for service teams, where every minute matters when responding to employee requests. That’s why we want to help by showing you exactly how Atlassian’s service teams are using AI in Jira Service Management. With 13,000 employees in 13 countries, Atlassian’s People team successfully incorporated AI in their service management workflows to see:

  • 30% of tickets resolved without any human interaction
  • 4000 agent hours saved per year
  • 95% CSAT score

Join Senior Product Manager for AI in Jira Service Management, Sarah Scaife, and Head of People Operations, Andi Breslin, for this webinar to hear:

  • How Atlassian’s People team approached implementing AI for their service management
  • Learnings and best practices about the journey
  • Recommendations on how you can use Jira Service Management’s AI features to elevate your own service experiences

Relatori

Sarah Scaife

Senior Product Manager, Jira Service Management AI, Atlassian

Silvia Davis è una coinvolgente professionista di marketing di prodotti tecnici con un solido background nei processi e negli strumenti DevOps e ITSM. Il suo approccio si approccia sulle consultazioni e promuove l'implementazione pratica e la semplificazione di tecnologie complesse in soluzioni pratiche, aiutando i clienti a superare ogni difficoltà.

Al momento, in Atlassian si concentra sulle funzionalità Gestore dei dati e Risorse di Jira Service Management, sfruttando la sua esperienza per contribuire in modo significativo in queste aree. Silvia adora la spiaggia, fare escursioni e per lei condividere storie e divertirsi con amici e famiglia non ha prezzo.

Andi Breslin

Head of People Operations, Atlassian

Silvia Davis è una coinvolgente professionista di marketing di prodotti tecnici con un solido background nei processi e negli strumenti DevOps e ITSM. Il suo approccio si approccia sulle consultazioni e promuove l'implementazione pratica e la semplificazione di tecnologie complesse in soluzioni pratiche, aiutando i clienti a superare ogni difficoltà.

Al momento, in Atlassian si concentra sulle funzionalità Gestore dei dati e Risorse di Jira Service Management, sfruttando la sua esperienza per contribuire in modo significativo in queste aree. Silvia adora la spiaggia, fare escursioni e per lei condividere storie e divertirsi con amici e famiglia non ha prezzo.