What’s New in Service Collection: Team EU '26 Edition
From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.
Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.
- Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
- Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
- See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
- Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.
Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.
Intervenants
Ken Connally
Head of Technical Product Marketing, Atlassian
Ken Connally, Head Of Technical Product Marketing for IT Solutions, est l'expert interne en matière d'ITSM au sein de l'équipe IT Product Marketing chez Atlassian. Originaire de la baie de San Francisco, il aime la gastronomie, le vin, le disc golf et toutes les occasions de découvrir de nouveaux endroits dans le monde.
Rick Lefort
Principal Technical Product Marketer, Atlassian
Rick occupe le poste de Principal Technical Product Marketer pour les solutions de gestion des services chez Atlassian. Il compte plus de 20 ans d'expérience dans le domaine des logiciels d'entreprise et du marketing technique des produits, acquise au travers de diverses solutions ITSM/ESM et ITOM. En dehors du travail, Rick aime passer du temps avec sa famille et ses amis, ainsi que pratiquer des activités sportives comme l'exercice physique, le ski, la randonnée et le golf.
