Rover scales Jira Service Management with Assets and AI
Join Rover’s IT Manager, Kate Brendan, as she shares how the company uses Atlassian’s Jira Service Management, Assets, and Rovo to streamline access requests, improve cross-team collaboration, cut costs, and even manage office dogs.
Watch a conversation between Atlassian’s Paul Buffington and Rover IT Manager Kate Brendan, exploring how Rover has transformed service management across IT, HR, operations, and business teams using Jira Service Management and Assets. Learn how consolidating tools can improve ROI, enable non-technical teams (like Marketing and HR) to manage projects and services, and create scalable, low-maintenance workflows powered by Assets and automation. We dig in into this real-world success story that includes everything from centralizing application access and delegating changes through approvals, to managing “pupper portfolio” data for office dogs, complete with vaccination tracking and automated reminders.
Plus, get a sneak peek at how Rovo AI and the Atlassian Service Collection further enhance incident management, routing, and asset-driven insights. You’ll leave the webinar with practical advice for teams—inside and outside IT—to get started with Assets by moving single-source-of-truth spreadsheets into the Atlassian platform and by using Rovo to accelerate no-code/low-code automation work.
Intervenants
Kate Brendan
IT Manager, Rover
Kate Brenden is an IT Manager at Rover, where she leads a global team in providing excellent customer service and technical support. Her career in technology support spans over a decade, with previous roles at Zillow Group and Seattle Pacific University. Kate’s experience is centered on improving IT service delivery by enhancing process scalability, implementing user self-service solutions, and tracking team KPIs to align with departmental goals. Her practical expertise in managing large-scale user support provides key insights into service and asset management.
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Paul Buffington est un leader transformationnel dans le domaine de la gestion des services, reconnu pour avoir favorisé l'excellence technologique et opérationnelle au sein d'entreprises internationales. Fort de plus de 15 ans d'expérience dans le domaine du conseil aux entreprises, dont les dix dernières années chez Atlassian, Paul collabore avec des organisations afin de les aider à adopter des systèmes de travail modernes qui transforment le mode de fonctionnement des équipes de service. Il se spécialise dans la combinaison de méthodologies Agile, de frameworks DevOps et de pratiques ITIL4 pour améliorer l'efficacité opérationnelle, renforcer l'agilité des équipes et accélérer la livraison de services.
