Feuille de route Cloud

Service desk agents can assign a ticket directly to an available Rovo agent from the Agents dropdown in the work item view, routing work to agents and saving time in ticket resolution.

In partnership with Lansweeper, automated discovery will populate configuration items from on-prem estates and their dependencies in Assets across AWS, Azure, and Active Directory, so teams can maintain an accurate CMDB without scripting or manual updates.

HR, Legal, and any team that investigates or manages sensitive cases can now manage cases centrally, including adding case notes to capture records as the investigation progresses, and keeping restricted work separate from standard requests.

Teams will be able to track SSL/TLS certificates as a managed asset type, including ownership, expiry dates, and the services each certificate supports, to renew them before they cause an outage.

Create custom metrics that evolve with your operation. Join data across incidents, requests, and Assets, reuse metrics across dashboards, and define KPIs that match your processes instead of being limited to predefined metrics.

Get started faster with out-of-the-box operations report templates and customize them to track the metrics that matter to your team. Get meaningful service performance insights without the manual setup.

Generate survey insights with Rovo to surface trends, themes, and recommendations from survey responses to improve employee experiences across key service and employee lifecycle events.

Holiday-aware on-call scheduling helps teams maintain reliable coverage when holidays, PTO, or out-of-office events overlap with on-call shifts. By connecting with calendar tools, customers can surface conflicts early so teams can avoid missed coverage, unnecessary pages, and last-minute manual overrides.

Administrators will be able to link Confluence page tree, individual pages, folders and subfolders to a knowledge base, in addition to the existing ability to link folders from third-party sources.

Service desk admins can create Rovo agents in a single click from templates covering common IT service desk use cases, then customize them in Studio - agentifying repetitive processes without building each agent from scratch. To start, we will be rolling out three agent templates that customers can use:

1. Escalation Handoff Notes 2. Request Type Enricher 3. Reopened Ticket Checker

Look for additional templates in the future.

Service-based routing uses AI-assisted classification and configured service and team mappings to route each ticket to the right team. By reducing manual triage and reassignment, it helps enterprise service teams get work to the right person faster, and improve time to first response.

Admins can see how Rovo is actually being used across their organization. A usage trend dashboard reports user-level Rovo engagement over time, so enterprise admins can track adoption, identify which teams are getting value, and justify continued investment in Rovo seats.

Evaluate and configure CSM with zero risk to your customers or your production environment. IT, support leadership and ops will be able to explore CSM's full capabilities — from AI agent setup to support workflows — in a dedicated sandbox before going live.

Jira Product Discovery will be available on the Enterprise plan, bringing enterprise-grade administration, security, and scale controls to product discovery teams.

Give customers a faster answer every time they call. Support teams will be able to add built-in voice as a fully integrated channel — with AI autonomously handling incoming calls from start to finish, and escalating to a human agent as a ticket with full context when needed

Jira suggests field values as you create work items, using AI to recommend the most relevant option from existing field data. This cuts manual data entry and improves the consistency of field values across large Jira sites.

Meet customers on the channel they already use. Receive, manage, and respond to WhatsApp conversations directly in Customer Service Management — with your AI agent on hand to answer instantly and resolve requests around the clock.

Performance Insights provides admins visibility into end-user performance for Jira and Confluence. Admins can monitor load times, investigate slow experiences, and take action to optimize their environments.

Meet customers where they already are and let them get help on their own schedule. Support teams will be able to add SMS as a fully integrated channel, so customers can start and continue conversations over text with AI ready to respond and every message flowing into the same queue the team already works from.

Automatically scan new attachments uploaded to Jira and Confluence for sensitive data. When sensitive content is detected, admins are alerted and can remediate, including deleting attachments, with the ability to restore. Available with Atlassian Guard Premium.

Jira's work item view has been rebuilt with a modernised layout that makes it faster to scan, understand, and act on a work item. Key details, fields, and activity are organised more clearly, reducing the effort needed to find context and keep work moving.

Rovo will be certified against ISO 42001 requirements, helping customers meet audit and compliance requirements.

Atlassian will make our IRAP Protected Assessment Report for Rovo available.

IRAP is an Australian Government security assessment framework that evaluates cloud systems against government cybersecurity standards.

Admins define the information their organization needs to protect, such as PII, financial data, or credentials, and Guard automatically detects and responds when that information appears in Jira or Confluence. Available with Guard Premium.

Every customer gets the best your team has to offer regardless of who picks up the ticket. Support agents and team leads will have AI surfacing suggested replies, summaries, and next steps right in the agent view, so they can focus on the customer with confidence.

Organizations in the healthcare industry will be able to deliver AI-powered customer support without compromising on compliance — with the assurance that protected health information stays secure and compliant throughout every customer interaction.

Just like global custom fields, admins can now define a status once and every team can reuse it, keeping names and categories consistent across all your spaces. Less duplication, better reporting, and JQL that actually works. Teams still have the flexibility they need.

Set default data residency locations for your organization to ensure sites and apps are automatically provisioned and pinned to your preferred location. Apps are moved in bulk with minimal downtime, eliminating the need for manual, app-by-app configuration.

Data residency for CSM gives IT, legal, and compliance teams control over which region their customer data is stored, making it easier to meet local data sovereignty laws and organizational requirements wherever they operate.

Ensure every support interaction feels cohesive and branded. Support teams will be able to configure custom inbound and outbound email addresses, keeping the experience consistent and trusted across every customer touchpoint.

Customers get real resolutions — not just answers from the Customer Support AI Agent. Support teams and support operations will be able to extend their AI agent with MCP, connecting trusted tools and custom actions so the agent can take real action end to end.

Add your CSM AI agent to your support email channel so it can respond to incoming email requests using the same knowledge and guidance configured for your AI agent. Customers receive fast, accurate responses to common requests, while more complex issues are seamlessly handed off to your support team.

Request and track formal approvals directly on Confluence pages, keeping sign-off alongside the content it applies to.

Share selected Confluence content across your organization through managed access links without opening the entire space.

Élargissez la détection automatique des types de données confidentielles en ajoutant davantage de détections conformes aux normes du secteur et spécifiques à certaines zones géographiques, notamment aux États-Unis, au Royaume-Uni et en Australie. Les détections prêtes à l'emploi améliorées élargissent la couverture du balayage de contenu dans Jira et Confluence. Disponible dans Atlassian Guard Premium.

Support customers in their preferred language. Customer experience leaders managing global teams will be able to serve customers in their preferred language, with AI agents and the support experience adapting automatically so more people can self-serve without friction.

We’re making content creation more intuitive and expressive across Confluence and Jira — from richer colors and text options to smarter tables, code blocks, layouts, and panels, plus collapsible headings, a floating table of contents, and a redesigned slash command.

Comply with regional regulations by storing Bitbucket Cloud repository code, metadata, and supported platform data in Atlassian's Europe-based data centers. Available to new workspaces when provisioning from an Enterprise Atlassian Organization, or workspaces on a Bitbucket Premium plan, to choose the region for their Bitbucket data hosting.

Permettez aux utilisateurs et aux équipes d'identifier, d'évaluer et de suivre de manière proactive les risques liés aux domaines prioritaires au sein d'un système d'enregistrement unique, afin que les dirigeants puissent protéger leurs plans stratégiques, ajuster leur cap plus tôt et renforcer la confiance dans la livraison.

Les applications Atlassian Cloud feront l'objet d'une évaluation indépendante selon la norme ISO 27017 afin de valider nos contrôles de sécurité dans le cloud et de répondre aux besoins de nos clients en matière de conformité de sécurité dans le cloud.

L'intelligence stratégique est un nouveau centre de commande dans Focus qui rassemble en un seul endroit les indicateurs de performance de l'entreprise et les coûts de livraison, le tout personnalisé pour chaque dirigeant. Rovo met en évidence de manière continue les changements intervenus dans vos activités, vos objectifs, vos ressources humaines, vos plans et vos investissements, afin que vous puissiez identifier ce qui fonctionne, ce qui présente un risque et ce qu'il convient de financer ensuite. Plus besoin de compiler des diapositives et des feuilles de calcul pour faire avancer votre stratégie.

Limites configurables par l'administrateur pour gérer la visibilité des données au sein d'une organisation.

Les applications Atlassian Cloud feront l'objet d'une évaluation indépendante au regard des exigences de l'Esquema Nacional de Seguridad (ENS) espagnol, afin d'aider les organismes du secteur public espagnol à respecter leurs obligations en matière de conformité.

Les compétences des effectifs vous permettent de suivre les compétences au sein de vos équipes et de votre organisation, afin de vous adapter efficacement aux besoins futurs. Déterminez en quelques minutes si vous disposez de l'équipe adéquate pour mener à bien vos priorités les plus importantes. Identifiez et comblez rapidement les lacunes en matière de compétences organisationnelles afin d'adapter efficacement les formations.

Détectez et bloquez les données sensibles dans Rovo Chat en temps réel, afin que les utilisateurs puissent communiquer via des prompts en toute sécurité sur Rovo sans risquer de divulguer des données ou d'enfreindre les politiques en vigueur.

Détectez et bloquez automatiquement les données sensibles provenant de tiers avant qu'elles n'entrent dans les systèmes d'IA, afin que vos données restent là où elles doivent être et que l'adoption de l'IA ne comporte aucun risque caché.

Diapositives est un outil natif de l'IA permettant de présenter des connaissances dans Confluence. Il s'appuie sur les connaissances dont vous disposez dans Confluence et sur le Teamwork Graph pour créer des présentations visuelles riches en quelques secondes.

Gérez les dépendances transversales grâce aux demandes, une nouvelle fonctionnalité qui permet aux équipes de négocier le périmètre, de s'engager sur des dates et de suivre tous les types de dépendances, de la conception à la livraison.

Processus structuré de proposition et de prise de décision pour les compromis stratégiques, comprenant la justification, le contexte et la piste d'audit.

Remixer avec Rovo vous permet de transformer votre contenu Confluence existant en éléments visuels, tels que des graphiques, des diagrammes, des infographies, des chronologies, des cartes géographiques et bien plus encore.