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A personal calendar is great for keeping track of your schedule—meetings, appointments, virtual happy hours. What it’s NOT great for...
Last Thursday, we streamed a webinar about how Atlassian has set up Jira Service Desk to handle business team's requests, including our legal, HR, and finance teams.
The newest Hipchat integration has arrived: Jira Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, 'reply-all')....
Every quarter, the Jira Portfolio team does their full roadmap review and long-term planning. This quarter, we were able to convince Martin Suntinger, the Principal Product Manager for Jira Portfolio, to give us a...
Well, sort of new. In case you missed it, we’ve moved our developer blog and are no longer publishing to...
It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing...