There’s special perks that you get out of working for an open company, where customers can communicate with us directly and publicly.
We came across one of these recently when we implemented Personal Licenses for Jira 4.0. Very early on in the issue’s history (JRA-10393), a user (Zak Nixon) posted some extra incentive to get this feature done:

Once we finished this feature, another user (Mike Robertson) posted a little ‘thank you’ that made our day:
I’d like to use this blog as an opportunity to thank our fearless leaders Scott (CEO) and Anton (Jira Team lead) for providing such a great work environment:
In case you’re wondering: This image was produced by one of our interns for his final presentation here at Atlassian.
If you’re interested in working in a fun and open environment, check out our job opportunities.

Developing in an Open Company is a Fairytale