How Atlassian broke down walls between support & development
Learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
Documentsamenwerking
Werk visueel samen aan elk project
Git-codebeheer
Git- en Mercurial-desktopclient
Integratie- en releasebeheer
Beveiliging en controle in de cloud
Eenmalige aanmelding en gebruikersbeheer
Learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
At Atlassian, support is essential to a successful customer experience. And, because of it's customer-facing position, support is also a great resource for product teams to continually use customer feedback to improve their product or service. Creating strong customer feedback loops means you are building a better experience for your customers day by day.
In this talk, you'll learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
This talk is a follow on from "How Atlassian Support & Development Team Up to Release Software" from Summit 2016.