The NRMA’s journey towards high-velocity ITSM

Legacy ITSM solutions are overly complex, expensive, and outdated. Join this fireside chat with Andy McCarthy, General Manager, Technology Engineering, the NRMA to learn why they switched to the modern Jira Service Management solution to respond quickly to Members in their time of need and enable frontline workers with innovative technology to help them deliver exceptional service.

In the current AI-driven world, traditional service management vendors are finding it challenging to keep up. Their costly, complex, and outdated solutions lead to siloes and bottlenecks that hinder customer progress.

Jira Service Management aims to eliminate these ineffective service management practices by enabling high-velocity service management through a modern, AI-powered ITSM solution.

Join our fire-side chat with Andy McCarthy, General Manager, Technology Engineering, NRMA and Zoe Ghani, Head of Product Management, Enterprise Growth and Monetisation (ITSM) at Atlassian on the evolution of their service management approach and their journey towards high-velocity ITSM with Jira Service Management.

Hear from Andy McCarthy on why the NRMA switched from a legacy ITSM solution to Jira Service Management to provide better service by helping their organisation:

  • Quickly respond to members their time of need
  • Drive collaboration and dialogue between groups/teams
  • Enable frontline workers with mobile tools

If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.

スピーカー

Andy McCarthy

General Manager, Technology Engineering, NRMA

Andy McCarthy currently heads the Group Engineering team at the NRMA. With over 17 years of experience at the helm of large multi-product teams driving complex enterprise-level projects at scale, Andy is a senior leader with a robust financial and commercial background and expertise covering internal workplace, retail endpoint technologies, and consumer-led digital product delivery.

Driving agile methodologies, automation, and continuous delivery, particularly in the realm of multi-cloud and on-premise security-hardened solutions, Andy has led transformations at both NRMA and Vodafone, shifting away from traditional approaches and towards agile, instilling customer centricity empowered by cutting-edge technologies.

Zoe Ghani

Head of Product, Monetisation and Enterprise Growth (ITSM), Atlassian

オーストラリアのシドニーに拠点を置く Zoe Ghani は、現在、アトラシアンにおいて、製品、収益化、Enterprise Growth (ITSM) の責任者を務めています。この職務において、彼女は社内のチーム、顧客、パートナーと積極的に協力し、強固で戦略的な製品イニシアチブを通じて大きな価値を生み出しています。

Zoe は、前職である THE ICONIC で最高技術責任者や最高製品責任者を務め、e コマース エクスペリエンスの開発を主導しました。そのキャリアを通じて、彼女はメディア、e コマース、Yahoo! のソーシャル プラットフォームやコミュニティ プラットフォームにわたる B2C 製品の開発で極めて重要な役割を果たし、ユーザー エンゲージメント慣行に革命をもたらしました。

Zoe の業績には、名誉理学博士号の取得や、「Pomegranate & Fig」という小説の出版なども含まれます。さらに、UNHCR のオーストラリア担当大使として、重要な人道的課題に対する取り組みも行っています。WestWords Writing Fellowship 受賞や、2018 年リッチェル賞の最終選考通過などを通して、Zoe はデジタル戦略、製品管理、社会的影響に対する革新的な貢献が認められ、オーストラリアのテクノロジー業界における著名な人物としての地位を確立しました。