How Atlassian broke down walls between support & development
Learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
At Atlassian, support is essential to a successful customer experience. And, because of it's customer-facing position, support is also a great resource for product teams to continually use customer feedback to improve their product or service. Creating strong customer feedback loops means you are building a better experience for your customers day by day.
In this talk, you'll learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.
This talk is a follow on from "How Atlassian Support & Development Team Up to Release Software" from Summit 2016.
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