Empathy in customer service is more important than ever – here’s the roadmap to get there
How Royal Caribbean Group handled high stress on the high seas during the global pandemic.
remote work
Can’t-miss highlights from Team Tour: Government 2022
Watch top-rated, on-demand presentations for best practices, product tips, agile tricks, and more.
How to Use Async to Shorten Sync Times and Accelerate Collaboration
When, where, and how can teams take advantage of async tools in the right way to accelerate collaboration, improve work, and shorten sync times?
Three steps to manage, motivate, and support an underperforming employee
Leadership feels like a piece of cake when your team is running like a well-oiled machine. Everybody knows what’s expected of them and is knocking their work out of the park with little direction...
5 Ways I Learned to Record Better Looms By Watching Myself for Four Months
As a professional communicator, I’d love to say that I’m churning out breezy, articulated one-take Looms on the reg. Far from it. But in four months at Loom, I have learned a lot about...
Percept.AI, maker of AI-powered virtual agent technology, joins the Atlassian family
Percept.AI and Jira Service Management will help enterprises deliver exceptional employee and customer support.
Experiencing job dissatisfaction: how to decide if it’s time to quit
There are few things more nerve-wracking than deciding to leave a job. Change is scary, especially when it involves your livelihood!
Daniel Pink on how regret can help you find your purpose
Why looking back can help you move forward on your professional path – and your more personal journeys, too.
5 ways to reinvigorate and level-up your home office
New year, new you. But what about the spaces where you spend so much of your time?
How our tiny hackathon turned into a quarterly creativity fest
It started as 14 developers arguing over bug fixes, but it morphed into a bona fide global innovation contest.
Why your enterprise needs an internal knowledge base (& how to build one in Trello)
You’ve heard the age-old axiom: knowledge is power. But while the fundamental concept may be true, the assertion comes with a couple of large caveats. Sure, knowledge is power … If it’s accurate. If...
18 virtual team building activities and games
This isn’t academic theory or some stuff we just made up. This is how real remote teams have fun and stay connected.
10 pro tips for a secure cloud migration
We met with Atlassian partner MajorKey on how and why you should pause before your migration to get your security ducks in a row.
Managers, your employees are struggling – here’s how to keep them happy
New research shows people value flexibility and belonging more than ever.
Talent mobility: why you should let your top performers move around the company
Ever heard the phrase “golden handcuffs?”