Emails are one of the most popular notification methods of Opsgenie when reaching out to your users. Now, you can create email templates that represent your company’s style and streamline communication processes.
Multiple email templates can be created for the same type of notification to provide templates choices for different types of events. When creating a template, you can add your own company logo, change the subject of the email, edit the email body, and more.
Furthermore, use dynamic fields in the email subject and body when configuring the template. As an example, the “User full name” field can be used to include your email recipients’ full name at the top of your email body.
Email templates are available for stakeholder notifications as a part of the incident management feature set.
To create a template, navigate to the Email Templates tab available under the Settings Page. Then, click “Create new email template”.
Type the name of the template and select stakeholder notifications, depending on your purpose for the email.
Configure your fields as desired, and even preview the email before finishing the template and clicking “Create new template”.
To use a template, simply select the desired email template from the
drop-down menu when creating a stakeholder notification as normal.
Using email templates further streamlines communication during an incident. Save time with templates to notify customers and stakeholders immediately when a problem has been identified. For further information, click here.