This post is based on the Atlassian TEAM ‘25 session, “From Dough to Deployment: Domino’s Recipe for Success” led by Andrew Fraser, Software Engineering Manager at Domino’s Pizza Enterprises. You can watch the recording of this session as well as other recorded sessions on-demand to learn more about how some of the world’s most successful companies improve their systems of work with Atlassian.
Domino’s before Compass
Domino’s Pizza Enterprises Ltd (Domino’s) is the largest franchisee for the Domino’s brand – holding exclusive master franchise rights in 12 markets across Europe and Australasia, and boasting over 3,800 stores globally.
Domino’s first realized their need for an internal developer portal after they shifted their software development teams to a product delivery model in 2022. As they reorganized their org to build and ship numerous products concurrently, documentation became scattered across project spaces – resulting in team and information silos. Lacking shared components and best practices, their IT environment quickly became a state of software sprawl.
The shift in responsibilities also meant teams inherited supportive services for many components they had never worked on before. When issues arose, the proliferation of components cost developers precious time as they searched across various corners of their Confluence instance to find ownership information, delaying incident response and damaging system reliability.
Further, teams lacked critical insight into the health and performance of their systems. New projects were often interrupted by urgent issues related to tech debt, and developers lacked the ability to report the quality of their work. It was clear to Domino’s software leaders that they needed to find a way to reduce their developers’ cognitive load while simultaneously building out implementation patterns, automated pipelines, quality gates, and other improvements.
If we can reduce the noise and help them focus on the things that matter, they can produce better outcomes for us.
-Andrew Fraser, Software Engineering Manager at Domino’s Pizza Enterprises
Why Domino’s chose Compass
To evaluate internal developer portal (IDP) providers, Domino’s had four requirements:
- The ability for teams to understand their product and ownership
- The ability to drive quality at the team level.
- Improved onboarding and accessible source of truth.
- Quality tracking at a component and team level.
Andrew found that Compass went beyond these requirements by allowing his teams to simplify onto a single platform to reduce integration challenges and tool sprawl. The familiar interface and seamless integration of Compass with Jira, Confluence, and other Atlassian experiences meant developers could get up-to-speed quickly and easily, and streamlined the collaboration with other teams who relied on the same system of information.
How Compass improves DevEx at Domino’s
Domino’s uses standardized components in Compass to drive system uniformity, which allows engineers to onboard quickly and maintain best practices with minimal disruption – even with annual team changes. Additionally, the ability to configure Jira projects to use Compass components affords the ability to track issues across payment APIs, teams, and projects.
The Compass software catalog’s unified source of truth lets teams quickly locate component documentation and ownership information, driving faster incident response and improving system uptime and reliability.
In the heat of the moment, particularly in a commerce environment where every minute of degradation impacts sales, being able to find the information that you need through Compass has helped us find the information faster and save the business money.
-Andrew Fraser, Software Engineering Manager at Domino’s Pizza Enterprises
Further, the DevEx Dashboard helps engineering managers understand team performance metrics and identify areas to improve dev productivity.
With Compass, I’m seeing more teams having an interest in getting more metrics in place so that they can see that bigger picture. Compass is helping breed the conversations on measuring things that matter.
-Andrew Fraser, Software Engineering Manager at Domino’s Pizza Enterprises
What’s next for Domino’s?
As the Domino’s brand expands its global influence, their engineering team’s ability to scale developer efficiency and system performance becomes increasingly important. Critical to these efforts is the ability to use Compass to map related software components. Compass has become a key information source that sits at the center of Jira and Confluence, allowing all teams to catalog their components in one unified source of truth. Domino’s plans to continue consolidating their system of work on Atlassian, integrating Compass with their Jira Service Management instance by mapping business services to Compass components. This will allow teams to quickly correlate support desk issues to the underlying software components, providing teams with information they need to further reduce incident response times and support system reliability as they test, build and support more products around the world.
Ready to uplevel your team’s DevEx? Try Compass today for free.