Google taught us that finding answers should be easy. Why should it be any different for your customers? A survey by leading analyst firm Coleman Parkes shows that:
- 91% of customers say they prefer self-service if it were available and tailored to their needs
- 40% of customers contact a call center after they can’t find answers to their question via self-service
Self-service lets your team do more with less—less cost, less time, and less bandwidth. Learn how you can make your knowledge work for you and satisfy customers at the same time.
Watch the webinar on demand now!
During this 30-minute presentation, learn how to:
- Reduce the volume of requests through self-service
- Empower your customers to easily search and self-serve for solutions
- Improve team efficiency with a self-service catalog
- Add value to your organization by implementing self-service
- Activate smart article suggestions for true ticket deflection
- Implement knowledge management with JIRA Service Desk and Confluence