Two-way Zendesk Slack and Teams Integration
Sync Zendesk tickets with conversations in Slack and Microsoft Teams to automate support, operations, and IT workflows.
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OVER 2M REQUESTs TRACKED AND COUNTING
Unify your Zendesk tickets and chat conversations to create an easy-to-use, lightweight help desk
Turn messages into tickets
Use an emoji or message action to quickly turn messages into trackable tickets synced with Zendesk.
Two-way sync with threads
Threaded messages create responses to the Zendesk ticket, and responses from Zendesk tickets post back to the thread in Slack or Microsoft Teams.
Submit forms in Slack and Teams
Create tickets and categorize them with unlimited forms and fields synced with Zendesk.
The second I saw it (Halp), I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack"
Josh Senick, Senior Manager, Business Technology Operations, Slack
Highlights
The benefits of conversational ticketing
Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.
Automate your day with powerful workflows
Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.
Actionable reporting on team performance
Measure ticket volume, response/resolution times, and agent performance.
Get notified about ticket updates directly via chat
Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.
Capture & answer email based tickets
Manage tickets submitted via both email and chat all in one centralized place.
Loop in key stakeholders to streamline approvals
Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in your tool of choice
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms
Streamline operations with easily customizable settings that fit your team’s individual needs.
Improve response times and customer satisfaction
Meet your employees where they already work and automate repetitive tasks to handle requests quickly.
Empower any team to manage their own requests
Set up queues and route tickets to different teams within your organization.
TODO LO QUE NECESITAN TUS EQUIPOS
Made for IT and business teams
Marketing
Planifica, crea y lanza. Colabora de forma sencilla con toda tu organización y logra tus objetivos de marketing siempre.
Legal
Protege tu organización y mantén el cumplimiento gracias a nuestros flujos de trabajo estructurados y nuestros permisos personalizados.
Recursos humanos
Capacita a tu equipo de RR. HH. para que pueda gestionar el ciclo de vida completo de los empleados, desde su contratación hasta su salida de la empresa.
Recursos humanos
Capacita a tu equipo de RR. HH. para que pueda gestionar el ciclo de vida completo de los empleados, desde su contratación hasta su salida de la empresa.
TODO LO QUE NECESITAN TUS EQUIPOS
Works standalone or integrates with the systems your team already uses
Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.
2-way sync comments, fields, and forms with multiple Jira projects.
What’s next
Bring conversational ticketing to your team today
Interested in a group demo or 1:1 walkthrough? Book a demo