Three problems that all organizations face

People working in clouds on a Data Center

As you grow and mature, you may be wondering what your future might look like. For many organizations, future-proofing can bring up an array of questions like: What challenges am I going to face? How will I scale my products?

With maturity comes complex organizational demands, which can be difficult to manage as your teams grow. Regardless of industry or size, many organizations and agencies will experience common pain points and these challenges can have an even greater impact on those of you managing/running software on your own hardware. To ensure success, you need to address these challenges head on, which means you need products that are designed with your future needs in mind.

While the unknown can be scary, Atlassian’s Data Center offering continues to invest in enterprise features and capabilities that solve for the problems that your organizations face. Read on as we take a deep dive into key challenges that you may encounter and the impact that comes along with them.

Problem 1


We can’t afford to take our system offline

There are two types of downtime:

  • Unplanned
  • Planned

Unplanned downtime is when your products go down unexpectedly. This can occur because of a system outage or even having too many people trying to access your products at one time.

Planned downtime is when you make the decision to take your environment offline. Planned downtime is typically associated with upgrading.

As your organization or agency continues to scale, the impact of both unplanned and planned downtime becomes more evident. In order to stay ahead of the curve, you need to adopt products that can ensure that downtime doesn’t disrupt your teams.

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Increased total cost of ownership

According to Gartner research, the average cost of downtime is $5600 dollars a minute. This averages out to be about $336,000 dollars for just one hour of downtime. This can have a huge impact on any organization or agency.

Additionally, your IT team needs to ensure that they resolve the issue quick enough to meet both internal and external SLAs, which can also have a financial impact if they’re breeched.

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Loss of productivity

Downtime has a huge impact on the productivity of your teams. When teams can’t access their products, they can’t deliver on your objectives.

Downtime has a significant impact on your IT team. Planned downtime can only happen at times that won't disrupt your teams. This usually means a weekend upgrade and often impacts how frequently you can upgrade your products, limiting your ability to implement the latest security patches or features.

Problem 2

Visibility and Control

We need more visibility and control to maintain a secure environment and demonstrate compliance.

Enterprises need visibility and control in three key areas:

  • Improving security
  • Demonstrating compliance
  • Monitoring risk

Organizations, especially those operating in highly regulated industries, must prioritize security and compliance as they grow and scale. This can be a challenge due to ever-changing regulatory requirements and the threat of both internal and external attacks.

Without the proper visibility and control to monitor and assess risk, organizations are left vulnerable to security incidents. Safeguarding your people, data, and workflows are of the utmost importance. If your organization is unable to meet those demands, you risk financial loss, data corruption, and complete disruption of business operations.

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Costly security breaches

It is almost certain that an organization will experience a data or system security breach at some point in its lifespan. Data breaches and cyberattacks are becoming even more widespread and significant as organization make it a priority to keep their data protected. According to IBM’s annual Cost of Data Breach report, the average cost of a data breach was $3.86 million USD and took around 280 days to identify and contain. Businesses can no longer afford to ignore protecting the sensitive data they have been entrusted with as security threats proliferate.

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Non-compliance penalties

Compliance standards are vital and protect both an organization and its stakeholders. Over the years, managing compliance has become increasingly complex as the regulatory landscape continues to evolve. From SOC and GDPR to industry specific audits like HIPPA and FISMA, industries are impacted across the board.

As the complexity of compliance requirements increases, so does the penalty of not adhering to them. Consequences of non-compliance include increased audits, monetary penalties and reputation loss. That could easily mean fines in the million dollar range and a detrimental hit to the integrity of your organization.

Problem 3

User Management

Managing our users is exponentially more difficult at scale.

User Management

When you’re dealing with tens of thousands, thousands, or even several hundreds of users, user management becomes a bit trickier and the potential for errors and bottlenecks is amplified.

These kinds of errors and bottlenecks may lead to increased strain on the admins responsible for user management, a bad experience for employees who are delayed in getting access to the tools they need, and even security vulnerabilities.

Enterprises need tools that can help them efficiently and effectively manage their users to ensure speed of access as well as the security of their products.

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Loss of productivity

Access bottlenecks keep employees from using the mission-critical tools they need to get work done. Not only does this create a bad experience for the users who need access, but it also results in lost productivity. Being forced to wait several hours or days for access can mean a huge hit to an employee’s productivity.

And the impact isn’t just on those employees that need access - it affects the IT admins who manage users. When admins have to rely on manual user management tasks, their time and energy is taken away from more meaningful and impactful contributions.

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Increased potential for security issues

User management represents a large potential area for security issues. Ensuring the right people have the right permissions is critical for keeping your products - and the data within those products - secure.

The more opportunity there is for human error, the more likely it is that you’ll encounter security issues. User management at scale can open your organization up to a host of potential security flaws.