Close

Discover ways to improve team collaboration during our 20-minute weekly episodes starting on August 4th. Register for free →

카테고리

ITSM post incident review template

작성자: Jira Service Management

Learn from incidents and conduct a postmortem review

템플릿 사용
ITSM post incident review template

ITSM teams keep systems running smoothly by managing a schedule of tests, updates, and bug fixes. As IT systems grow in scale and complexity, system failures and incidents become inevitable. Prepare ahead of time with our ITSM post incident review template. Our template will help your team discover an incident’s causes and prevent it from recurring.

ITSM post incident review 템플릿을 사용하는 방법

Step 1: Add incident background information

Start by providing a high-level summary of the incident’s duration, causes, and effects. Include tickets related to the incident and list all the services that were impacted. Once you include all of the background information related to the incident, your team will have everything they need when it’s time to conduct your review.

Step 1: Add incident background information

Step 2: Conduct a blameless postmortem incident review

Use the template with your ITSM team to analyze the incident. Rather than focusing on team members' personal responsibilities during the incident, our template is designed to focus your group’s analysis on root causes. This blameless approach encourages reviewers to collaborate and brainstorm potential solutions. As your ITSM team conducts their review, update the template with new information and data reports for easy accessibility.

Step 3: Plan postmortem next steps

Throughout the review, use the template to keep track of new projects you create to prevent the incident from happening again. Under the Follow-up tasks section, list issues raised during the postmortem. You can edit the template to assign tasks and record action items.

Step 3: Plan postmortem next steps

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

  • AWS architecture diagram template

    Lucidchart

    AWS 아키텍처 다이어그램

    인프라를 시각화하여 약점과 개선이 가능한 부분을 더 잘 파악하세요.

    템플릿 사용 자세히 보기
  • DevOps runbook template

    Atlassian팀

    DevOps 런북

    운영 팀이 시스템 알림 및 중단에 빠르게 대응할 준비가 되도록 하세요.

    템플릿 사용 자세히 보기
  • DevOps change management template

    Atlassian팀

    DevOps 변경 관리

    이 템플릿을 사용하여 변경 관리 성과를 평가하고 위험을 완화하세요.

    템플릿 사용 자세히 보기