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A vision for IT service management at high velocity

Over the years, we’ve helped thousands of software development teams adopt principles of Agile and DevOps, empowering them to build faster and with greater quality. The shift to the cloud has provided infrastructure teams with production environments that are just as nimble.

But what about the rest of IT? How often are service management teams – which depend on the seamless flow of work across development, IT operations, and business teams – handcuffed by tools that enforce old ways of working?

We think there’s a better way. But what does it look like? And how do we get there? How do modern IT Operations leaders break free from this mindset and power the future of the business?

In this report, you'll get an up-close look at Atlassian's vision for service management, and how we're answering some of these questions.

Ready to unlock high-velocity ITSM?