Get the answers to all-things Summit related here.

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I have food allergies/intolerances. How can I request for special food options?

You can request for special food options in the registration process. We will do our best to fulfill all requests.

Are training courses and certification exams included in the Summit passes?

For the All-Access Pass, Partner Day Pass, Thursday Teams & Practices Day Pass, or Expo Hall pass options, training courses and certification exams are an additional cost and you can purchase them in the registration process.

I am a university student. Are there special offers?

Yes! Reach out to using your .edu e-mail address for a special discount.

You will have to present a valid student ID when checking in at the Registration Desk at Summit.

How do I request a Visa invitation?

During the registration process, please click “YES” to the question “Do you require a Visa letter?” Your request for a Visa letter will then be submitted upon completion of your registration. You will receive your letter via email within 3-5 business days of registering. If you're paying by Wire Transfer, the Visa letter will be sent once payment has been received.

What methods of payment do you accept?

Attendees can pay their registration fees using Visa, Mastercard, American Express or Wire Transfer.

What is Atlassian’s discount and refund policy?

All promotional and discounted rates are offered at the discretion of Atlassian and no registration discounts can be combined for any Summit passes. Once an attendee is registered, no refunds for newly issued discounts or promotional rates will be accepted. Promotional rates are voided if a registered attendee cancels and attempts to register at a lowered rate. Refunds will not be granted less than 2 weeks before the event nor will they be given for no-shows.

What is Atlassian’s cancellation policy?

In order to receive a refund, cancellations must be received in writing at least two weeks prior to the event and are subject to a $50 processing fee. Any cancellations received less than two weeks before the event are not refundable. Cancellations must be submitted via email to

If I can no longer attend, can I transfer my registration to another colleague?

Substitution of a registration of the same type and package is permitted prior to two weeks before the event. Only one substitution is permitted per original registrant with written consent. The individual submitting the substitution request is responsible for all financial obligations associated with the that substitution as well as updating any contact/demographic information. Please send substitution requests to

What happens if I lose my badge?

If you lose or misplace your badge on-site, you will be subject to a $75 processing and reprint fee and your previous badge will become void. All badges are non-transferable.

I'm having issues logging in to my registration. What do I do next?

Please follow the “reset password” instructions. If you are still having issues please email Please note if you were registered under a Group Registration, only the Group Leader has access to the registrations.


Are there special hotel rates?

If you book a hotel room during the registration process, there are discounted rates for Summit attendees at the Mandalay Bay, Luxor & Delano including free wi-fi, gym access, and a discounted resort fee. Rates are as follows (rates are shown as one blended rate as different days may have different rates):

Mandalay Bay: $276.64/night (includes tax and resort fees)
Delano: $313.60/night (includes tax and resort fees)
Luxor Hotel: $86.09/night (includes tax and resort fees)

Discounted rates will expire on February 28th, 2020.

**rates are shown as one blended rate as different days may have different rates

How do I get a room once the discounts have expired?

After February 28th, 2020, all discounts will be expired and accommodations will have to be made directly with the hotel at the standard published rates. All rooms booked direct with the hotel will receive a confirmation direct from the hotel and all changes must be made with the hotel directly.

How do I book a hotel for Summit?

Online hotel booking for Summit can be made during your initial registration. If you wish to add a hotel at a later date you can log in to your Summit registration to add a hotel stay. If you have an update to your existing reservation, please email

Will I receive a hotel confirmation number after booking my hotel?

No. All hotel reservation made through the registration website are managed by the Summit Registration Housing Team. A final hotel confirmation will be emailed to you approximately 2 weeks prior to the conference.

Can I cancel my hotel if my plans change?

Cancellations and changes can be made via the registration site before February 28th, 2020. After that date, all changes and cancellations must be made directly with the hotel. Please note all cancellations must be made 72 hours prior to arrival. Any cancellations after 72 hours prior to arrival will be charged a one night cancellation fee.


Will there be gender neutral bathrooms? Will there be a mother’s room?

Gender neutral bathrooms and a mother’s room will be available at Summit.

I am interested in speaking at Summit. How can I submit a proposal?

Call for speakers for Summit is now closed. We look forward to your submission for our next event!


I am interested in sponsoring Summit. Where can I find more information?

Please visit our sponsors page for more information or contact

If I have additional questions. Who should I contact?

Please contact for more information.

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