Frequently Asked Questions

What types of training does Atlassian University offer & what is included?

TYPE DESCRIPTION LIVE REMOTE PAUSE / REWIND HANDS ON LABS
Public Live Online for Individuals Online sessions using WebEx & Cloudshare. Classes held regularly with date options posted on our Public Schedule check check   check
Public In Person for individuals Offered exclusively through Atlassian's Authorized Training Partners globally check     check
Company Live Online Private session for you and your team of up to 12, scheduled at your convenience check check   check
Company Live Onsite Private session for you and your team of up to 12 at your location, scheduled at your convenience check     check
Recorded Class 30 day access to recorded presentations and lab demos starting from date of purchase check check check

What courses does Atlassian University offer?

Atlassian University's complete list of course offerings are listed at: https://www.atlassian.com/purchase/training

What are learning paths?

Learning paths map out our recommendations for the order in which to take classes, according to your role.  Prerequisites for each class are suggestions to consider as you gain experience through product usage.

How are the instructor-led courses delivered?

Atlassian University's instructor-led course are presented to students live online via WebEx and offers hands-on labs in a virtual lab environment called CloudShare. Each course follows a pre-defined workbook, series of lab exercises, objectives and topics delivered by an Atlassian Authorized Expert Instructor. We also offer onsite training to companies looking to bring these same courses in-house to their teams.

How are the instructor-led courses delivered?

Atlassian University's instructor-led course are presented to students live online via WebEx and offers hands-on labs in a virtual lab environment called CloudShare. Each course follows a pre-defined workbook, series of lab exercises, objectives and topics delivered by an Atlassian Authorized Expert Instructor. We also offer onsite training to companies looking to bring these same courses in-house to their teams.

I purchased training classes, but how do I specify which dates I want?

With each training purchase, you are automatically emailed a questionnaire. Return the questionnaire to training@atlassian.com to complete your enrollment. 

For individual seats purchased, you may attend any date posted on our Public Schedule for that class. If you've purchased a company class, you may suggest your own dates and we will work hard to match those with an available Atlassian Authorized Instructor.

I have more questions or need further training support. Who do I contact?

For additional training questions, please raise a support ticket with our University Service Desk:

https://support.atlassian.com/servicedesk/customer/uni

Where can I purchase training?

You can purchase training here.

Training Products

Individual (Live-online). If a Course is designated as “Individual (Live-online)”, learners may access it during the date and time designated for that Course. Rescheduling an Individual (Live-online) Course is allowed if requested at least three (3) business days prior to the start time of your scheduled attendance. If Atlassian has to cancel or postpone an Individual (Live-online) Course for any reason, we will notify you via email at least two (2) business days prior to your class and you will be re-enrolled into the next available equivalent Individual (Live-online) Course. Email training@atlassian.com for rescheduling requests.

Individual (Recorded). If a Course is designated as "Individual (Recorded)", then you may access and view it at your convenience as many times as you wish within thirty (30) days after purchase once we provision your learner account. Additionally, if designated in the applicable Course description, an Individual (Recorded) Course may include access to a hands-on “product lab” for twenty-four (24) consecutive hours during such thirty (30) day period. 

Company (Live-online) or Company (Onsite). If a Course is designated as "Company (Live-online)" or "Company (Onsite)", then up to 12 employees from your organization may attend the Course. Your employees will access the applicable Atlassian products and services under your company account. You are responsible for your employees’ compliance with the applicable Training Terms of Use and for any and all actions taken by your employees with respect to the training Service. For Company (Live-online) Courses, rescheduling is allowed up to three (3) days prior to the scheduled Course date without penalty. For Company (Onsite) Courses, rescheduling must be made at least 14 days prior to the scheduled Course date. Otherwise, rescheduling may not be available and/or additional fees may apply. 

Fees & Payment

Individual (Live-online) Courses

  • Less than 6 hours: $500
  • 6 hours or more: $700

Individual (Recorded) Courses

  • Less than 6 hours: $300 
  • 6 hours or more: $400

Company (Live-online) Courses (up to 12 learners)

  • Less than 6 hours: $3000
  • 6 hours or more: $4500

Company (Onsite) Courses (up to 12 learners)

  • $7500 (Atlassian reserves the right to charge reasonable travel and expense fees upon your prior approval)
  • You can schedule either of the following on one business day:
    Two Courses less than 4 hours, or One Course 6 hours or more

 

Training Credits offer a convenient way to acquire any training products from the Atlassian University product catalog (excluding Certification exams, which are acquired through Kryterion). You may not use Training Credits as a payment method for additional Training Credits. To redeem Training Credits, you must make your purchase through Atlassian’s payment system at https://www.atlassian.com/purchase/training. You are responsible for managing and using your Training Credits. Training Credits expire at end of the eligibility period, which is twelve (12) months from the date your order for Training Credits is accepted by Atlassian, regardless of the actual purchase date. Unused Training Credits do not roll over and are non-transferable, non-creditable and non-refundable. The cost of 1 Training Credit is $1. There is a 20% discount for purchases over 20,000 credits; for example, 20,000 credits costs $16,000.

 

Refunds

We offer a no-questions-asked refund on Courses you do not schedule, attend or view within thirty (30) days after purchase. However, refunds are not available for Live-online Courses that you fail to properly reschedule as set forth above (in Training Products), or that you do not attend. To request a refund, please email training@atlassian.com.  

Are hands-on courses compatible with Cloud versions of the products?

Atlassian University's hands-on exercises are based on Atlassian Server products. While there are differences between Server and Cloud products, the concepts are exactly the same, so we recommend our courses to both Cloud and Server customers. There are sometimes differences in the user interface between Cloud and Server, impacting Cloud customers when completing the hands-on exercises