Frequently Asked Questions

What types of training does Atlassian University offer & what is included?

TYPE DESCRIPTION LIVE REMOTE PAUSE / REWIND HANDS ON LABS
Public Live Online for Individuals Online sessions using WebEx & Cloudshare. Classes held regularly with date options posted on our Public Schedule check check   check
Public In Person for individuals Offered exclusively through Atlassian's Authorized Training Partners globally check     check
Company Live Online Private session for you and your team of up to 12, scheduled at your convenience check check   check
Company Live Onsite Private session for you and your team of up to 12 at your location, scheduled at your convenience check     check
Recorded Class 30 day access to recorded presentations and lab demos starting from date of purchase check check check

What courses does Atlassian University offer?

Atlassian University's complete list of course offerings are listed at: https://www.atlassian.com/purchase/training

What are learning paths?

Learning paths map out our recommendations for the order in which to take classes, according to your role.  Prerequisites for each class are suggestions to consider as you gain experience through product usage.

How are the instructor-led courses delivered?

Atlassian University's instructor-led course are presented to students live online via WebEx and offers hands-on labs in a virtual lab environment called CloudShare. Each course follows a pre-defined workbook, series of lab exercises, objectives and topics delivered by an Atlassian Authorized Expert Instructor. We also offer onsite training to companies looking to bring these same courses in-house to their teams.

I purchased training classes, but how do I specify which dates I want?

With each training purchase, you are automatically emailed a questionnaire. Return the questionnaire to training@atlassian.com to complete your enrollment. 

For individual seats purchased, you may attend any date posted on our Public Schedule for that class. If you've purchased a company class, you may suggest your own dates and we will work hard to match those with an available Atlassian Authorized Instructor.

I have more questions or need further training support. Who do I contact?

For additional training questions, please raise a support ticket with our University Service Desk:

https://support.atlassian.com/servicedesk/customer/uni

Where can I purchase training?

You can purchase training here.