ACP-120 Jira Administrator for Cloud

ACP Certification | Jira Administration | Jira / Jira Software

Become an Atlassian Certified Professional Jira Administrator

ACP Certification in Jira Administration for Cloud covers the skills needed to configure and manage Jira Cloud to support any development or business team.

  • You have 1-2 years of experience administering Jira for Cloud.
  • You can interpret and translate business requirements into product configurations.
  • You’re a guru when it comes to workflows, security, permissions, project schemes, and system settings available through the user interface.
  • You understand features specific to Jira for Cloud.
  • You grasp how administrative choices affect Jira's scalability and day-to-day manageability.
  • You leverage Atlassian resources and community to help your team implement best practices within Jira.

Exam details

Exam Number



Proctored online (also available at testing centers)

test aids
  • Hard-copy of English Dictionary or English-(Language) Dictionary (allowed both online or at testing centers)
  • Pencil/Pen and Paper supplied by Test Center (allowed at testing centers only)
  • Water in a clear container

Jira Software Cloud

Registration Availability



USD $250

Exam Time

180 minutes

Passing Score



Up to 70

Exam Topics


ACP exams are intended to be challenging – increase your chances of success with careful preparation!

  • Download the Exam Topics and evaluate your readiness. 
  • Get hands-on practice across all the topics, paying particular attention to functionalities you work with less often.
  • Make sure to understand how Jira operates with no apps installed.
  • Make sure to understand all the Jira Administrator's responsibilities in a Cloud environment.
  • Consult the Atlassian product documentation to learn about nuances of each topic that you may be unfamiliar with.
  • If you typically use a localized product, use the English version to prepare for the exam, so that you'll be familiar with the names of menu options and other product features.
  • Be sure you have a high-level awareness of other roles involved in maintaining Jira and how this larger team works together.
Training Courses

Foundational courses

If you're just getting started, training from Atlassian University is an excellent way to begin. Our courses provide the foundation for Jira Administration. Build on this foundation with experience before graduating to the Skillbuilders and Exam Prep course.

Skillbuilder series

If you have experience, Atlassian University's Jira Administration Skillbuilder series is designed for you.  We recommend using the Skillbuilders together with the Certification Prep Course.  You can earn a Pro Skills Badge for any Skillbuilder, either on your path to Certification or afterward, to extend related Certifications. 

We'll be bringing you more Cloud-specific Skillbuilder courses soon. Many of the topics in the below Server Skillbuilder courses are also applicable to Cloud and may be useful for your preparation. 

Exam Prep Course

The Cert Prep course is for experienced Jira Administrators.

The lectures provide in-depth review of every exam topic and subtopic, from the people who wrote the exam. The course includes many examples, and discussion of best practices. It will help you clearly identify your knowledge gaps and formulate your study plan.

Additional resources that accompany the course include practice exam questions with explanations, and lab challenge exercises that come with 24 hours of consecutive access to your own lab environment.

Steps to get certified

Step 1 - Review the Online Exam Setup Guide
  • To prepare for your online exam, download our Online Proctored Exam Setup Guide to view the detailed system requirements and setup instructions at least 48 hours before your exam appointment.
  • If you can't meet the system requirements, you can cancel your online exam appointment and schedule a new exam appointment in a Testing Center. 
  • Cancelling or rescheduling an appointment within 48 hours of the original appointment will result in forfeiture of the paid exam fee.
  • Create or access your account. Make sure your first and last name in your account matches your government-issued ID.
  • You'll be assigned an Atlassian Testing ID, which uniquely identifies you in the Atlassian Certification Program.
  • You'll be able to schedule exams, download e-certificates, manage your credentials and share digital badges to social media from the Certification Portal.
  • Schedule and pay for your exam from the Certification Portal. This is also where you can reschedule or cancel. 
  • Payment is by credit card or voucher. Pay particular attention to the refund and rescheduling policies.
  • Select and register for the Online Proctored or Testing Center version of the exam.
STEP 4 – prepare your environment for the exam
  • To prepare for your online exam, download our Online Proctored Exam Setup Guide to view the detailed system requirements and setup instructions at least 48 hours before your exam appointment.
  • Please disable firewalls or use a computer without a corporate firewall. Firewalls may interfere with installing the secure browser needed to take the test. You should use a computer on which you have the privileges needed to install applications. The secure browser app is a web browser to guarantee securely proctored exam over a virtual connection in a restricted environment.
  • Go through the System Compatibility Check at This is only the minimum requirements. If you encounter unexpected additional issues, please contact PSI Bridge Tech Support Team in advance for help.
STEP 5 – take the exam
  • Log into the Certification Portal at least 30 minutes prior to your exam time. Make sure all applications are closed and that you have your ID ready. Click Schedule and Launch an Exam.
  • Launch your exam to start installing the Secure Browser app. Once installed then the app will launch. If it does not launch, double click on the PSI Secure Browser icon on your Desktop.
  • Next, you will begin the Photo & ID Verification and Room Scan process. Once everything is reviewed and approved by the proctor, then the exam will be ready for you to click Start.
Launch your exam


If you need assistance with online exam set up or during the exam, please contact PSI Bridge Tech Support via Chat at then click Live Support Online from the left navigation bar.

You can also contact them via phone: 
USA: 1-844-267-1017 
Outside the USA: 1-617-564-9052

For general questions, please contact Atlassian Certification Team at our Service Desk.


Passed? Congratulations, you're an Atlassian Certified Professional!

  • After 24 hours, log in to the Certification Portal and verify your Certified status.
  • We'll send you an email explaining how to download your e-Certificate, share your credentials online, add your new digital badge to your email signature, and provide your transcript to others.
  • Your Certification will be valid for 24 months. 

Didn't pass?

  • You'll need to wait 7 days before you can re-register, but we recommend taking some extra time.  

  • Exam retakes are the same price as your first exam.

  • Check out the recommended preparation options from Atlassian University.

Maintain your certification

Your Certification is valid for 24 months.

To keep your Certification active, simply earn a related Atlassian Pro Skills Badge before the expiration date. Adding Pro Skills Badges will extend your Certification for 24 months from the activity completion date. 

There are two types of Pro Skills credential:

  • APB: Earned by passing an online-proctored exam from your home or office. The exam is based on a recommended Atlassian University course.
  • ASB: Earned by taking a free Skillbuilder course. To complete the requirements, you must pass an online assessment based on the course.

To keep all your Pro Skills Badges active, simply add a new one every 24 months.