Nods, gasps, laughs, widening eyes; our in-person communication relies on these bits of micro-feedback to encourage good communication and dissuade us from bad comms habits.
Unfortunately, as modernization has moved our main comms channels from in-person to online, the micro-feedback loops we rely on to hone our comms were de-prioritized and, as a result, the quality of our project communications have suffered.
Don’t worry, there’s hope! The move to online comms isn’t all bad. There’s lots of upside for the efficiency and effectiveness of comms in a remote-first world, let’s just not do it at the expense of the human-ness of our interactions.
70% of employees say they are motivated to work harder when they feel their efforts are being recognized. We believe recognition doesn’t have to be a standing ovation in a company-wide meeting though, it can be as small as a reaction to a message and should be as frequent as we give micro-feedback in in-person conversations.