3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.


Shaun Pinney headshot

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun 是 Jira Service Management 团队的高级产品营销人员。他热衷于提高企业 IT 团队的效率和生产力,以便他们能够用更少的资源做更多的事情。他喜欢与家人共度时光、滑雪和骑山地自行车。