3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.


Shaun Pinney headshot

Shaun Pinney

Sr Product Marketing Manager, Jira Service Management

Shaun is a Senior Product Marketer on the Jira Service Management team. He’s passionate about how to increase efficiency and productivity for enterprise IT teams so they can do more with less.