Jira Service Desk 产品指南

为帮助您开始使用 Jira Service Desk Cloud,我们汇总了您需要了解的资源。无论您是从电子邮件收件箱中收到帮助请求,还是您已经是服务台的超级用户,我们都会帮助您选择正确的产品、进行设置并学习最佳实践。我们开始吧!


初识 Jira Service Desk

Jira Service Desk 是一款简单、现代的服务台软件。它让您更加有条理地完成工作,更好地了解团队所从事的工作,帮助您的支持人员完成更多工作,从而提供更好的服务。


See Request, Change and Incident Management in Action

Follow a real-world example of a change request causing an incident and how it’s resolved using Atlassian’s ITSM solution. This demo walks you through how a service desk manager and developer manages requests, changes, events, and incidents across Jira Service Desk, Opsgenie, Statuspage, and Bitbucket.