Jira Service Desk vs. ServiceNow
ServiceNow alternative built on Jira, for 1/5 the price*
Jira Service Desk brings your dev, IT, and support teams together on the Jira platform so they can stay connected and resolve issues faster. Get a knowledge base, self-service, automation, SLA's, and CSAT - starting at only $20/agent/month.
Thinking of leaving ServiceNow?
These IT teams made the switch
“When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice.”
Why choose Jira Service Desk
Get these exclusive resources to help make your business case.
WHAT YOU'LL GET
5 signs it's time to switch from ServiceNow
Paying for tons of features you don't use? Looking to save your boss $100K a year? Then it might be time to switch to Jira Service Desk.
Tips to make a lean, mean ITSM machine
A best practices guide for implementing lean ITSM with Atlassian. All the muscle, without the fat.
The economic value of Jira Service Desk
A value audit report conducted by one of the leading industry research and analyst firms detailing the tangible benefits of Jira Service Desk.
Compare Jira Service Desk to ServiceNow
1/5 the price
List price of $100/user per month*
Built on the Jira platform
Easy setup and faster implementation time
1.2 avg months to go live
4.5 avg months to go live
A single service desk application for any use case
Deployment options: Run on cloud or on-premise
Information effective January 26, 2018
Rethink your service desk, now
All the features your team needs to deliver great service, at a fraction of the cost vs. ServiceNow. Choose Jira Service Desk today.
*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.
**The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.