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Cloud loyalty discounts


To help ease your transition from server or Data Center to cloud, we are offering our enterprise customers a multi-year subscription discount when they migrate to cloud.

Eligibility requirements

  • You are an existing server or Data Center customer and your existing server licenses or Data Center subscriptions were purchased before February 2, 2021 PT
  • You must migrate 1,001+ users to an annual subscription of Jira Software Cloud, Jira Service Management Cloud, Jira Core Cloud, Confluence Cloud, Insight - Asset Management, Team Calendars for Confluence, Questions for Confluence, or Training for Jira
  • You must utilize our free cloud migration trial when you migrate to cloud

Discount schedule

The cloud subscription discount you receive will be based on when you purchase or renew your cloud subscription.

  • For annual cloud subscription purchases dated before July 1, 2021 PT:
    • Jira Software Cloud, Jira Service Management Cloud, Jira Core Cloud, Confluence Cloud, and/or Atlassian-built apps: 55% discount from then-current published Atlassian list price
  • For annual cloud subscription purchases or renewals dated before July 1, 2022 PT:
    • Jira Software Cloud, Jira Service Management Cloud, Jira Core Cloud, Confluence Cloud, and/or Atlassian-built apps: 40% discount from then-current published Atlassian list price
  • For annual cloud subscription purchases or renewals dated before July 1, 2023 PT:
    • Jira Software Cloud, Jira Service Management Cloud, Jira Core Cloud, Confluence Cloud, and/or Atlassian-built apps: 20% discount from then-current published Atlassian list price

Example

Company A purchases a Jira Software Server license (2000 user tier) and Confluence Server license (500 user tier) on January 1, 2010 PT. It is now 2020, and they would like to migrate from server to cloud. They purchase an annual Jira Software Cloud subscription (2000 user tier) and an annual Confluence Cloud subscription (500 user tier) on June 30, 2021 PT.

  • Since they purchased their cloud subscriptions before July 1, 2021 PT, they are eligible for a 55% discount on Jira Software Cloud and no discount on Confluence Cloud since it is less than 1,001 users.
  • If they renew on June 30, 2022 PT for a second year, they are eligible for a 40% discount on Jira Software Cloud and no discount on Confluence Cloud since it is less than 1,001 users.
  • If they renew on June 30, 2023 PT for a third year, they are eligible for a 20% discount on Jira Software Cloud and no discount on Confluence Cloud since it is less than 1,001 users.


对于我们的 Cloud 忠诚度折扣有疑问?联系我们

Frequently asked questions

What products and apps are included in this offer? Show

You are eligible for this offer when you migrate the following products or Atlassian-built apps:

  • Jira Software Cloud
  • Jira Core Cloud
  • Jira Service Management Cloud
  • Confluence Cloud
  • Atlassian-built apps: Insight - Asset Management, Team Calendars for Confluence, Questions for Confluence, and Training for Jira
Are apps included in this cloud loyalty discount offer? Show

Marketplace Partner apps: It depends on whether the vendor of the app has elected to participate in this offer. Marketplace Partners have the ability to offer loyalty discounts, subject to the loyalty discount offer terms established by Atlassian. To qualify for the discount, the non-Atlassian apps must be purchased at the same time as an Atlassian cloud product that qualifies for the loyalty discount. The loyalty discount will not be applied to future app purchases.

Atlassian-built apps: The apps listed below are included in our cloud loyalty discount:

  • Insight - Asset Management
  • Team Calendars for Confluence
  • Questions for Confluence
  • Training for Jira

Have questions? Contact us for help.

Is this offer available on monthly subscription plans? Show

No, this offer is only available for annual cloud subscriptions.

Can I get my Academic or Community license discount on top of the cloud loyalty discount? Show

This offer applies to cloud Academic licenses. You will receive the cloud loyalty discount on the price of your discounted Academic license.

This offer does not apply to cloud Community licenses.

Can I trial the cloud product before I commit to migrating? Show
Test

Yes, in fact, it is required to receive the cloud loyalty discount. We offer server and Data Center customers free cloud migration trials for the remainder of the software maintenance of your self-managed license. Learn more about our free cloud migration trials.

To activate your free cloud migration trial, billing and technical contacts can:

  1. Log in to my.atlassian.com
  2. Locate the server/Data Center license you want to start a trial for (expand the license details panel if not fully visible)
  3. Below the product history section, locate the Extended cloud trial offer box
  4. Review the offer details and click Start my trial
我可以试用任何云计划吗?试用期间可以更改计划吗? Show

可以,在您创建免费的云迁移试用后,您的云站点将默认为“Cloud Standard”。但是,您可以前往管理开票管理 订阅将产品计划更改为 Cloud Premium。您可以在试用期间随时更改计划,更改次数不受限制。但如果您希望将计划更改为 Cloud Enterprise,请联系我们

Can I continue to run my server or Data Center instance after I’ve migrated to the cloud service? Show

Once you migrate and make payment on your Atlassian cloud site, your cloud subscription will begin and your server or Data Center license(s) renewal status will update to "not renew".

Your server installed keys are perpetual so you will have access to them forever but the software maintenance will not be renewed. Your Data Center instance will be discontinued at the end of the remaining subscription term, so we highly recommend you migrate your data from Data Center instance before the expiration date.

Can I get cloud loyalty discount pricing if I want to start a new cloud site not associated with my existing server/Data Center products? Show

No, this special discount can only be applied to when migrating from a server/Data Center product to a cloud subscription. Any additional cloud sites will be at current list prices.

如果我升级计划或用户层,可以享受什么价格?未来续订会受何影响? Show

续订、添加订阅用户或升级 Cloud 产品的计划时,将根据交易日期应用 Cloud 忠诚度折扣。忠诚度折扣将应用于当年发布的订阅价格。

Examples

  • A customer purchases a qualifying Jira Software Cloud license on June 1, 2021 PT, through June 1, 2022 PT, with a 55% discount. They decide to increase their user tier by 200 users on July 1, 2021 PT. The list price of the additional users will be discounted by 40%.
  • A customer purchases 2 years of Jira Software Cloud on October 1, 2020 PT, through October 1, 2022 PT, with a 55% discount. They decide to increase their user tier by 2000 users on January 1, 2022 PT. The list price of the additional users will be discounted by 40%. The renewal on November 1, 2022 PT, would also be discounted at 20%.
Can I lock in my cloud subscription pricing by purchasing a multi-year subscription? Show

Yes, you can purchase up to a 12 or 24-month cloud subscription.

如果我购买年度 Cloud 订阅,需要降级计划或用户层,可否得到退款或积分? Show

您可以随时从 Cloud 网站的管理订阅页面安排计划降级。降级将在下一次续订时生效。

At the next renewal, you can also reduce user/agent tiers. Refunds for annual cloud subscriptions are available within 30 days of payment, after 30 days we cannot offer refunds. To request a refund within 30 days of payment, please contact us.


此页面上的信息包含前瞻性的说明,在提供估计的生效日期时包含不确定性。所有前瞻性的说明都涉及已知和未知的风险和不确定性,并且可能会发生变动。