Is your IT team a high velocity ITSM machine?
Take this interactive quiz to find out.
The IT Service Management (ITSM) mindset is shifting. In response, IT teams are switching to more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. This maturity model is designed to help you assess where your team is on their ITSM journey.
Question 1 of 10
How much of your service delivery is self-service? (or which best describes your organization's adoption of self-service)
Question 2 of 10
What best describes how employees or customers use your knowledge base?
Question 3 of 10
How does your team respond to major incidents or service outages?
Question 4 of 10
How does your organization communicate service outages?
Question 5 of 10
After a major incident or service outage is resolved, how does your organization respond?
Question 6 of 10
Have your IT teams implemented a formal problem management process?
Question 7 of 10
Does your IT organization follow a formal IT change process to manage changes to production systems?
Question 8 of 10
What best describes the way your dev and IT teams work together?
Question 9 of 10
How much automation has your team implemented to help expedite work?
Question 10 of 10
What best describes your approach to asset and inventory management?
Thank you
Assessment Level
Beginner
Congrats, it looks like your team is making their first strides in their high velocity ITSM journey!
Whitepaper: Learn Atlassian’s principles to building high velocity ITSM teams
Over the years, we’ve helped thousands of software development teams adopt principles of Agile and DevOps, empowering them to build better software, faster. But what about the rest of IT? How often are service management teams – who depend on the seamless flow of work across development, IT operations, and business teams – handcuffed by tools that enforce old ways of working?
We think there’s a better way for all teams to deliver high-velocity service at scale. In this report, you'll get an up-close look at Atlassian's vision for service management, and how we're answering some of these questions.
Assessment Level
Intermediate
Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!
Whitepaper: Learn new ways of working with ITIL and Atlassian
To keep up with the speed of business, IT teams are shifting towards more collaborative, iterative, and customer-centric approaches.
Enter ITIL 4, the latest update to the most commonly used ITSM framework. It offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.
Download our guide to learn:
- What's new in ITIL 4—and what it means for you
- The top 8 practices typically used by the best performing IT teams
- How to build high-velocity service teams through performance, culture, and practices
- Tips and resources to bring agility and collaboration into ITSM
Assessment Level
Advanced
Congrats, your team is well on its way to becoming a high velocity ITSM machine!
Whitepaper: The complete guide to Atlassian for ITSM
Want to implement Atlassian’s ITSM solution, but don’t know where to start? Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies.
This practical guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.
Assessment Level
Expert
Whoa, your team is already a high velocity ITSM machine! But there's always room for improvement!
Product demo with ITSM expert Q&A
Want to learn more about IT industry tools? This is the must-see demo for anyone getting started with Jira Service Management. Whether you’re an existing customer or exploring Jira Service Management for the first time, we invite you to join our weekly hour long pre-recorded demo with live chat Q&A where our product expert will introduce you to Jira Service Management and walk you through features including:
- Streamlined Service Request Management
- Modern Incident Management
- Change Management for the DevOps era
You’ll see how Jira Service Management enables everything your teams need, including automation rules, SLAs, and ITIL-certified processes.
Beginner
Beginner
Congrats, it looks like your team is making their first strides in their high velocity ITSM journey!
Whitepaper: Learn Atlassian’s principles to building high velocity ITSM teams
Over the years, we’ve helped thousands of software development teams adopt principles of Agile and DevOps, empowering them to build better software, faster. But what about the rest of IT? How often are service management teams – who depend on the seamless flow of work across development, IT operations, and business teams – handcuffed by tools that enforce old ways of working?
We think there’s a better way for all teams to deliver high-velocity service at scale. In this report, you'll get an up-close look at Atlassian's vision for service management, and how we're answering some of these questions.
Intermediate
Intermediate
Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!
Whitepaper: Learn new ways of working with ITIL and Atlassian
To keep up with the speed of business, IT teams are shifting towards more collaborative, iterative, and customer-centric approaches.
Enter ITIL 4, the latest update to the most commonly used ITSM framework. It offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.
Download our guide to learn:
- What's new in ITIL 4—and what it means for you
- The top 8 practices typically used by the best performing IT teams
- How to build high-velocity service teams through performance, culture, and practices
- Tips and resources to bring agility and collaboration into ITSM
Advanced
Advanced
Congrats, your team is well on its way to becoming a high velocity ITSM machine!
Whitepaper: The complete guide to Atlassian for ITSM
Want to implement Atlassian’s ITSM solution, but don’t know where to start? Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies.
This practical guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.
Expert
Expert
Whoa, your team is already a high velocity ITSM machine! But there's always room for improvement!
Product demo with ITSM expert Q&A
Want to learn more about IT industry tools? This is the must-see demo for anyone getting started with Jira Service Management. Whether you’re an existing customer or exploring Jira Service Management for the first time, we invite you to join our weekly hour long pre-recorded demo with live chat Q&A where our product expert will introduce you to Jira Service Management and walk you through features including:
- Streamlined Service Request Management
- Modern Incident Management
- Change Management for the DevOps era
You’ll see how Jira Service Management enables everything your teams need, including automation rules, SLAs, and ITIL-certified processes.