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Gartner: 3 Steps to Agile IT Service Management

Adapt your ITSM practices to agile methods


IT Service Management practices can be bureaucratic and inflexible, ultimately creating tension between ITSM and agile (or DevOps) practitioners. According to Gartner, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.” 

In this report, Gartner shares the three steps I&O leaders must take to successfully evaluate their ITSM practices for agility and adapt them to better drive business value.

Download the report where we believe you will learn:

How to streamline your ITSM practices to align with agile methodologies

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The importance of driving cultural change and encouraging cross-functional collaboration to optimize business value

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How ITSM can effectively provide support and planning for agile and DevOps practices

Jira Service Desk is the only purpose-built solution in the market for IT Service Management that delivers value fast and ensures collaboration across I&O and DevOps teams with the Jira platform.