ACP-400 Jira Service Desk Administration

ACP Certification | Jira Service Desk Administrator | Jira Service Desk

Become Atlassian Certified in Jira Service Desk Administration

Jira Service Desk Administrators manage, customize, and configure Jira Service Desk from within the Jira user interface. ACP Certification in Jira Service Desk Administration covers the skills needed to set up and optimize Jira Service Desk for any service management team.

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  • You have at least one to two years of experience administering Jira Service Desk Server.
  • You can interpret business requirements to design your Jira Service Desk queues and SLAs.
  • You can integrate and manage a Confluence Knowledge Base to support your operations.
  • You can customize Jira Service Desk reports and use them to identify trends and gain greater efficiencies.
  • You can keep Jira Service Desk healthy because you grasp how your choices affect performance, scalability, and day-to-day manageability.
  • You can manage workflows, schemes, and other features of Jira Service Desk to support your service teams' needs.
  • You know how to take advantage of Atlassian resources and community to help your team implement best practices.

Exam details

Exam Number

ACP-400

Location

Proctored online (also available at testing centers)

Test Aids
  • Hard-copy of English Dictionary or English-(Language) Dictionary (allowed both online or at testing centers)
  • Pencil/Pen and Paper supplied by Test Center (allowed at testing centers only)
products

Jira Service Desk Server Enterprise Releases

Price

USD $250 + tax

Exam Time

180 minutes

Passing Score

62%

Questions

65 - 80

Exam Topics

Preparation

ACP exams are intended to be challenging – increase your chances of success with careful preparation!

  • Download the Exam Topics and evaluate your readiness. 
  • Get hands-on practice across all the topics, paying particular attention to functionalities you work with less often.
  • Consult the Atlassian product documentation to learn about nuances of each topic that you may be unfamiliar with.
  • If you typically use a localized product, use the English version to prepare for the exam, so that you'll be familiar with the names of menu options and other product features.
  • Be sure you have a high-level awareness of how to work with people in other roles to configure JIRA for your team's needs.
Training Courses

If you're just getting started, training courses from Atlassian are an excellent way to begin. Our courses provide the foundation for Jira Service Desk Administration. Build on this foundation with experience before graduating to the Exam Prep course.

Exam Preparation

This course is for experienced Jira Service Desk Administrators.

You'll learn what to expect from the Jira Service Desk Administrator certification exam, get in-depth guidance on how to focus your preparation, and hear technical discussion of the exam topics from people who wrote the exam.

The course includes detailed discussion of sample questions, and recommended “Lab Challenge” exercises that come with 24 hours of consecutive access to your own lab environment.

Steps to get certified

Step 1 - Review the Online Exam Setup Guide
  • To prepare for your online exam, download our Online Proctored Exam Setup Guide to view the detailed system requirements and setup instructions.
  • If you can't meet the system requirements, you can cancel your online exam appointment and schedule a new exam appointment in a Testing Center. 
  • Cancelling or rescheduling an appointment within 48 hours of the original appointment will result in forfeiture of the paid exam fee.
Step 2 – CREATE or ACCESS YOUR CERTIFICATION PORTAL ACCOUNT
  • Create or access your account. Make sure your first and last name in your account matches your government-issued ID.
  • You'll be assigned an Atlassian Testing ID, which uniquely identifies you in the Atlassian Certification Program.
  • You'll be able to schedule exams, download e-certificates, manage your credentials and share digital badges to social media from the Certification Portal.
STEP 3 – PURCHASE & SCHEDULE YOUR EXAM
  • Schedule and pay for your exam from the Certification Portal. This is also where you can reschedule or cancel. 
  • Payment is by credit card or voucher. Pay particular attention to the rescheduling and cancellation policies.
  • Select and register for the Online Proctored or Testing Center version of the exam.
STEP 4 – Prepare your environment for the exam
  • To prepare for your online exam, download our Online Proctored Exam Setup Guide to view the detailed system requirements and setup instructions.
  • Please disable firewalls or use a computer without a corporate firewall. Firewalls may interfere with installing the secure browser needed to take the test. You should use a computer on which you have the privileges needed to install applications. The secure browser app is a web browser to guarantee securely proctored exam over a virtual connection in a restricted environment.
  • Go through the System Compatibility Check at https://home.psiexams.com/static/#/bcheck. This is only the minimum requirements. If you encounter unexpected additional issues, please contact PSI Bridge Tech Support Team in advance for help.
STEP 5 – TAKE THE EXAM
  • Log into the Certification Portal at least 30 minutes prior to your exam time. Make sure all applications are closed and that you have your ID ready. Click Schedule and Launch an Exam.
  • Launch your exam to start installing the Secure Browser app. Once installed then the app will launch. If it does not launch, double click on the PSI Secure Browser icon on your Desktop.
  • Next, you will begin the Photo & ID Verification and Room Scan process. Once everything is reviewed and approved by the proctor, then the exam will be ready for you to click Start.
Resources
Launch Your Exam

SUPPORT

If you need assistance with online exam set up or during the exam, please contact PSI Bridge Tech Support via Chat at http://clientportal.softwaresecure.com/support/ then click Live Support Online from the left navigation bar.

You can also contact them via phone: 
USA: 1-844-267-1017 
Outside the USA: 1-617-564-9052

For general questions, please contact Atlassian Certification Team at our Service Desk.

AFTER THE EXAM

Passed? Congratulations, you're an Atlassian Certified Professional!

  • After 24 hours, log in to the Certification Portal and verify your Certified status.
  • We'll send you an email explaining how to download your e-Certificate, share your credentials online, add your new digital badge to your email signature, and provide your transcript to others.
  • Your Certification will be valid for 24 months. 

Didn't pass?

  • You'll need to wait 7 days before you can re-register, but we recommend taking some extra time.  

  • Exam retakes are the same price as your first exam.

  • Check out the recommended preparation options from Atlassian University.

Maintain your certification

Your Certification is valid for 24 months.

To keep your Certification active, simply earn a related Atlassian Skills Badge or Pro Skills Badge before the expiration date. Each Badge will extend your Certification for 24 months from the Badge completion date. 

There are two types of Badge:

  • Atlassian Pro Skills Badges are earned by passing an online-proctored exam from your home or office.
  • Atlassian Skills Badges are earned by taking a free Skillbuilder course. To complete the requirements, you must pass an online assessment based on the course.

To keep all your Badges active, simply earn a new Badge every 24 months.

RESOURCES
Badge policies